Technical Support Team Lead

6 days ago

Petah Tikva Center District, Israel Datacube Full time ₪60,000 - ₪120,000 per year

Technical Support Team Leader | Petah Tikva

Looking to take the next step in your technical service management career?

An exciting opportunity to lead a professional technical support team within the internal service center of a large and well-established company

Key Responsibilities:

  • Manage and lead a technical support team
  • Ensure achievement of service targets and continuous improvement of user experience
  • Analyze reports, identify trends, and drive process improvements
  • Collaborate with various internal departments and stakeholders

Requirements:

  • Proven experience in managing a service or technical support team –
    must
  • Strong command of Excel and data analysis skills
  • Technical understanding, system-wide perspective, and sound decision-making ability
  • Excellent communication skills and a proactive, hands-on approach

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