
Technical Support Team Leader
2 days ago
We're hiring: Technical Support Team Leader (Internal Service Desk)
We're looking for a hands-on, people-oriented Technical Support Team Leader to join our internal IT service desk team
This is a dynamic and challenging role for someone who thrives in fast-paced environments and is passionate about delivering high-level support while leading and developing a team.
Key Responsibilities:
Day-to-day management of the support team, including training, mentoring, and professional guidance
Recruiting, onboarding, and training new team members
Monitoring service desk operations, ensuring smooth performance, and handling complex cases
Analyzing reports, identifying trends, and driving continuous improvement in user experience
Collaborating closely with internal stakeholders and cross-functional teams
Leading efficiency and improvement initiatives, reducing recurring issues
Presenting data-driven insights and recommendations through reports and presentations
Requirements:
Proven experience managing a technical support or service desk team
Ability to thrive in a fast-paced, high-pressure environment with multiple ongoing tasks
Proactive mindset, independent decision-making, and strong ownership
Advanced Excel skills and strong data analysis capabilities
Excellent verbal and written communication skills, including report and presentation writing
Strong technical understanding and familiarity with IT systems and support processes
Exceptional interpersonal skills and a team-oriented approach
Process-oriented thinking and ability to lead cross-organizational improvement efforts
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