Technical Support Team Leader

1 week ago

Petah Tikva Center District, Israel Datacube Full time ₪90,000 - ₪120,000 per year

We're hiring: Technical Support Team Leader (Internal Service Desk)

We're looking for a hands-on, people-oriented Technical Support Team Leader to join our internal IT service desk team

This is a dynamic and challenging role for someone who thrives in fast-paced environments and is passionate about delivering high-level support while leading and developing a team.

Key Responsibilities:

Day-to-day management of the support team, including training, mentoring, and professional guidance

Recruiting, onboarding, and training new team members

Monitoring service desk operations, ensuring smooth performance, and handling complex cases

Analyzing reports, identifying trends, and driving continuous improvement in user experience

Collaborating closely with internal stakeholders and cross-functional teams

Leading efficiency and improvement initiatives, reducing recurring issues

Presenting data-driven insights and recommendations through reports and presentations

Requirements:

Proven experience managing a technical support or service desk team

Ability to thrive in a fast-paced, high-pressure environment with multiple ongoing tasks

Proactive mindset, independent decision-making, and strong ownership

Advanced Excel skills and strong data analysis capabilities

Excellent verbal and written communication skills, including report and presentation writing

Strong technical understanding and familiarity with IT systems and support processes

Exceptional interpersonal skills and a team-oriented approach

Process-oriented thinking and ability to lead cross-organizational improvement efforts

  • Technical Support Team Lead

    2 weeks ago

    Petah Tikva, Center District, Israel Datacube Full time ₪60,000 - ₪120,000 per year

    Technical Support Team Leader | Petah TikvaLooking to take the next step in your technical service management career?An exciting opportunity to lead a professional technical support team within the internal service center of a large and well-established companyKey Responsibilities:Manage and lead a technical support teamEnsure achievement of service targets...

  • Technical Support Engineer

    2 weeks ago

    Petah Tikva, Center District, Israel Septier Communication Full time ₪40,000 - ₪80,000 per year

    About SeptierSeptier Communication Ltd. is a recognized leader in the dynamic world of cellular monitoring, analysis and interception systems solutions. Septier conceptualises, builds and delivers a wide range of tailor-made products to clients worldwide including law enforcement, rescue organisations, telecom service providers, and more. Septier is...

  • Technical Support Engineer

    2 weeks ago

    Petah Tikva, Center District, Israel Septier Communication Full time ₪60,000 - ₪80,000 per year

    Septier Communication Ltd. is a recognized leader in the dynamic world of cellular monitoring, analysis and interception systems solutions.Founded in 1999, Septier conceptualizes, builds, and delivers a wide range of tailor-made products to clients worldwide including law enforcement, homeland security, and counterterrorism agencies, search and rescue...

  • Apps Team Leader

    6 days ago

    Petah Tikva, Center District, Israel Quicklizard Full time ₪90,000 - ₪120,000 per year

    Quicklizardis a leading provider of dynamic pricing and revenue optimization solutions for retailers and e-commerce businesses. Our platform leverages advanced algorithms and real-time data to help companies optimize their pricing strategies, maximize profits, and stay competitive in the market. At the heart of the customer experience is theApps Team,...

  • BI Team Leader

    2 weeks ago

    Petah Tikva, Center District, Israel Glassbox Full time ₪120,000 - ₪240,000 per year

    Glassbox is looking for a BI Team Leader to join our global team.We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world.Our customers are the best of the best, including six...

  • Technical Support Specialist

    2 weeks ago

    Petah Tikva, Center District, Israel mećkano Full time ₪104,000 - ₪130,878 per year

    About the jobMeckano provides advanced end-to-end technological solutions for HR management and organizational efficiency. We are currently seeking a talentedTechnical Support Specialistto join our team.Responsibilities:Provide ongoing technical support to company employees: installations, configurations, and troubleshooting of end-user devices (computers,...

  • Inside Sales Team Leader

    4 days ago

    Gedera, Center District, Israel To-Team Full time ₪90,000 - ₪120,000 per year

    Inside Sales Team Leader at To-Team – A leading company in the field of importingand distributing electronic components.We are expanding our operations and forming a new teamIf you have proven experience (3+ years) in inside sales/telemarketing and teammanagement, a passion for sales, high energy, and the ability to lead a team -- weare waiting for you.The...

  • Technical Support Engineer

    2 days ago

    Petah Tikva, Center District, Israel Munters Full time ₪40,000 - ₪60,000 per year

    Join our global team and be the go-to expert for customers using our advanced programmable controllers You'll solve complex technical challenges, provide hands-on and remote support, and collaborate with a dynamic international team. This role includes exciting opportunities for global travel.What You Bring5+ years in customer support with hands-on...

  • Apps Team Leader

    2 weeks ago

    Petah Tikva, Central District, Israel Quicklizard Full time ₪120,000 - ₪180,000 per year

    Quicklizard is a leading provider of dynamic pricing and revenue optimization solutions for retailers and e-commerce businesses. Our platform leverages advanced algorithms and real-time data to help companies optimize their pricing strategies, maximize profits, and stay competitive in the market. At the heart of the customer experience is the Apps Team,...

  • Technical Support/HelpDesk Specialist

    2 days ago

    Petah Tikva, Center District, Israel Argus Full time ₪40,000 - ₪60,000 per year

    Company DescriptionArgus specializes in the holistic management of IT infrastructures, providing comprehensive solutions for cybersecurity protection, advanced monitoring via our proprietary Argus Eye platform, ongoing maintenance, and user support. We offer expert guidance to ensure compliance with international standards and local regulations, such as GDPR...