Account Manager

2 weeks ago

Ramat Gan, Tel Aviv, Israel Directeam Full time

Directeam empowers startups worldwide to accelerate AWS cloud adoption and transformation through state-of-the-art FinOps product and complimentary AWS cloud experts' consultancy. Our innovative cost optimization technology, Sombrero Savings, sets Amazon EC2 On-Demand savings on autopilot - eliminating risk, commitments, and engineering management overhead.

We're looking for a passionate
Account Manager
to manage strategic customer accounts, lead proactively, strengthen long-term relationships, ensure customer satisfaction, and identify growth opportunities. This role is pivotal in exceeding customer expectations and driving success. We seek a dedicated, intelligent, skilled professional with a strong background in customer-facing roles.

What You'll Do:

  • Build strong, trust-based relationships with the customers, understanding their needs, challenges, and goals.
  • Be a primary contact, handling escalations, and resolving issues effectively to ensure customer satisfaction.
  • Identify and drive proactively cost optimization, upselling, and cross-selling opportunities.
  • Collaborate with internal teams to address customer feedback and develop growth strategies.
  • Negotiate and secure long-term agreements with key stakeholders, balancing customer needs, vendor expectations, and our strategic interests.
  • Maintain strong relationships with AWS partners and represent us at events.
  • Assist new customers with onboarding, offering training and resources for a smooth transition to our solutions.
  • Communicate the value of our solutions, including Sombrero Savings, to address business and technical challenges.

What We're Looking For:

  • 4+ years in SaaS Account Management or Customer Success roles with proven success exceeding quotas, and managing cloud technology accounts.
  • Strong understanding and experience selling AWS/GCP/Azure solutions, and expanding accounts.
  • Strong ability to build trust with C-level executives and influence internal and external stakeholders.
  • Excellent communication and presentation skills in both English and Hebrew.
  • Self-motivated, adaptable, and effective in fast-paced environments.
  • Proven ability to manage technical and business relationships in startups and a deep understanding of the startup ecosystem.
  • Knowledge or experience with AWS services and certifications (advantage).
  • Experience with FinOps and cloud cost optimization (advantage).
  • Familiarity with Salesforce or Hubspot (advantage).

Our office is located at Beit Gibor Sport Tower, Ramat Gan, near Tel Aviv Savidor Central railway station.

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