Customer Retention Manager

2 weeks ago


Tel Aviv, Tel Aviv, Israel easy Full time ₪104,000 - ₪130,878 per year

easy app is a local search technology and platform to find business, events, and basically everything. We are the largest marketplace in Israel with over 3 million unique visitors per month and over 100K business owners and a wide variety of users.

Our Customer Success team is looking for a Retention manager.

About The Position

  • Handle inbound calls from business clients signaling cancellation.
  • Make outbound retention calls and offer tailored solutions.
  • Perform ongoing collections from company clients.
  • Collaborate closely with cross-functional teams in a tech-driven environment.

Requirements

  • Experience as a Retention Representative.
  • Excellent communication and interpersonal skills.
  • Sales and support orientation
  • Team player with a "can-do" attitude
  • Multi-task and good performance under pressure
  • Ability to understand complex technology and explain it simply
  • Dynamic, fun-loving, and yet driven


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