
Customer Retention Manager
7 days ago
easy app is a local search technology and platform to find business, events, and basically everything. We are the largest marketplace in Israel with over 3 million unique visitors per month and over 100K business owners and a wide variety of users.
Our Customer Success team is looking for a Retention manager.
About The Position
- Handle inbound calls from business clients signaling cancellation.
- Make outbound retention calls and offer tailored solutions.
- Perform ongoing collections from company clients.
- Collaborate closely with cross-functional teams in a tech-driven environment.
Requirements
- Experience as a Retention Representative.
- Excellent communication and interpersonal skills.
- Sales and support orientation
- Team player with a "can-do" attitude
- Multi-task and good performance under pressure
- Ability to understand complex technology and explain it simply
- Dynamic, fun-loving, and yet driven
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