Operations Administration

4 hours ago

Petah Tikva Center District, Israel YouCC Technologies Ltd. Full time ₪100,000 - ₪150,000 per year

Administration & Customer Success Manager

Location:
Israel

Company:
YouCC Technologies

Reports to:
VP

Seniority:
Senior

Team size:
Managing ~20 people (direct + cross-functional coordination)

About the Role

YouCC Technologies is seeking a highly organized, people-oriented
Senior Administrative & Customer Success Manager
to lead our projects and operations while ensuring outstanding customer satisfaction and retention.

This is a leadership role that combines operational excellence, team management, and direct engagement with key customers.

Key Responsibilities

Administrative Management (Internal Operations)

  • Lead, mentor, and support an administrative team of ~20 people.
  • Manage daily office and operational processes across the company.
  • Optimize workflows, documentation, and internal communication between departments.
  • Oversee procurement, vendor management, scheduling, and resource allocation.
  • Work closely with Finance, HR, and Delivery to ensure smooth business operations.
  • Build and implement scalable processes to support rapid growth.
  • Monitor KPIs, SLAs, and operational performance metrics.
  • Support management in planning, reporting, and execution of operational projects.

Customer Success (External Engagement)

  • Serve as the primary point of contact for strategic customers.
  • Lead customer onboarding, business reviews, and ongoing relationship management.
  • Understand customer needs and ensure optimal value from YouCC's cloud & security services.
  • Track customer satisfaction (NPS/CSAT) and drive improvement initiatives.
  • Identify upsell/cross-sell opportunities together with the sales and delivery teams.
  • Create customer success playbooks, processes, and documentation.
  • Manage escalations, risks, and service expectations.

Qualifications

  • 5+ years of experience in administrative management and/or customer success.
  • Experience managing teams of 10+ people — must.
  • Strong familiarity with tech, cloud, or cybersecurity environments — advantage.
  • High-level project management skills and experience with cross-functional work.
  • Excellent interpersonal communication, leadership skills, and service orientation.
  • Ability to manage multiple tasks simultaneously in a fast-paced environment.
  • Strong analytical and reporting capabilities.
  • Fluent in Hebrew and English (spoken and written).

Personal Qualities

  • Highly organized and detail-oriented
  • Customer-driven mindset with strong ownership
  • Ability to motivate teams and build strong internal culture
  • Positive attitude, problem-solving approach, and resilience under pressure

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