Pre-Sale & Customer Support Team Leader

2 weeks ago

Yavne Center District, Israel Commtact Ltd. Full time ₪90,000 - ₪120,000 per year

We are seeking a hands on, customer oriented Team Leader to manage our Pre-Sales and Customer Support functions. This role combines leadership with active involvement in customer facing activities, ensuring smooth technical engagement during the sales cycle and high quality support post-sale.

Key Responsibilities

  • Lead, mentor, and develop the Pre-Sales and Customer Support team.
  • Manage workload distribution, priorities, and performance metrics.
  • Provide technical expertise during the sales process (RFI/RFP responses, demos, and field trials).
  • Ensure customer satisfaction through timely, professional, and effective support.
  • Establish and continuously improve workflows, knowledge base, and best practices.
  • Collaborate closely with Sales, Marketing, Program Managers, and R&D teams.
  • Track KPIs and report regularly on team performance.

Requirements

  • Proven experience (3+ years) in Pre-Sales, Technical Support, or Customer Success roles.
  • At least 2 years in a team leader or supervisory role.
  • Strong technical background with ability to quickly learn complex systems.
  • Excellent communication and presentation skills, both technical and business-oriented.
  • Customer-first mindset, problem-solving skills, and ability to work under pressure.
  • Fluent in English (additional languages – advantage).
  • Willingness to travel for customer meetings, demos, and field trials.

Advantages

Experience in defense, aerospace, or communication systems.

Familiarity with CRM/Support systems (e.g., Priority, Jira).

Technical degree (Engineering, Computer Science, or similar).

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