Service Support Specialist

1 week ago

Hod HaSharon, Central District, Israel Roche Full time $80,000 - $120,000 per year

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

If "Doing now what patients need next" is your purpose in life, we have good news for you. It's also our purpose and we are currently hiring 

Roche is ranked among the world's foremost corporations providing innovative healthcare solutions, continuously investing in medical research and development.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

**This is a temporary positioמ for 8 months.

Key Responsibilities

  • Coordinate and support installations.

  • Coordinate with sales, logistics, distributor, customer and service team to fix the installation related issues, following the site preparation and the pending installation, making sure the installation completed successfully, improving the workflows of installation.

  • Responsible for preventive maintenance scheduling and quality reporting. Monitoring the case creating and assignment to improve the accuracy of the system and the quality of service. Timely feedback and seek solutions for system issues

  • Risk prevention: Responsible for modification management and process monitoring, ensuring the modification work is completed on time according to the plan and service manual; reducing the risk of instrument use; completing and follow-up the system setting.

  • Independently complete the SOP preparation and review; supporting initiating & implementing maintenance system; monitoring and giving feedback of the process and quality of instrument installation/modification.

  • Responsible for the implementation of strategic project; keeping communication with related departments to solve problems in the project implementation process; improving the achievement;

  • Responsible for the implementation and management of customer graded projects and the improvement of project implementation.

Who you are

  •  At least 3~5 years related experience in customer service.

  • Customer Orientation & Relationship Management, be able to work under stress and independently with minimal supervision.

  • Excellent written and verbal communication skills.

  • Demonstrated ability to handle multiple priorities.

  • Proficient computer skills including good typing skills.

  • Fluent in Hebrew and English.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.


Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.

  • Service Support Specialist

    1 week ago

    Hod HaSharon, Central District, Israel Roche Full time $104,000 - $130,878 per year

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • Application Specialist

    2 hours ago

    Hod HaSharon, Central District, Israel Roche Full time ₪120,000 - ₪180,000 per year

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • Security Specialist

    19 hours ago

    Hod HaSharon, Central District, Israel AU10TIX Full time ₪70,000 - ₪120,000 per year

    Founded in 2002, AU10TIX is the global leader in AI driven identity verification and management, protecting the world's largest brands against advanced fraud. The company's future-proof product portfolio helps businesses provide frictionless customer onboarding and verification in 4-8 seconds while staying ahead of emerging threats and evolving regulatory...

  • Customer & Account Specialist- Oncology

    1 week ago

    Hod HaSharon, Central District, Israel MSD Full time $90,000 - $120,000 per year

    Job DescriptionOur Oncology team is dedicated to delivering breakthrough innovations that extend and improve the lives of cancer patients worldwide.  Our team of forward-thinking individuals achieve this through an unwavering commitment to support accessibility to medicine, providing new therapeutic solutions, and collaborating with governments and payers...

  • Corelab Field Application Specialist

    1 week ago

    Hod HaSharon, Central District, Israel Roche Full time $60,000 - $80,000 per year

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • Director of Web Software Development

    1 week ago

    Hod HaSharon, Central District, Israel Unit Group Full time $125,000 - $175,000 per year

    We are looking for an experienced and visionary Director of Web Software Development who will define the future of our web platform. You will drive the overall strategy, architecture, and delivery of advanced web solutions while coordinating multiple engineering squads across frontend, backend, and QA. This role requires a blend of technical expertise,...

  • Junior Business Development Representative

    1 week ago

    Hod HaSharon, Central District, Israel Profisea Full time ₪40,000 - ₪60,000 per year

    Predicting & Saving on Cloud costs is the #1 challenge, for over 80% of businesses, in the foreseeable future.Profisea-Labs' Uniskai is the only solution used by both DevOps and Finance teams, to View, Control and Save on Cloud costs, at hundreds of live customers. We are looking for Junior Business Development Representative who wants to build their careers...

  • Backend Developer Hod HaSharon, Center District, Israel

    1 week ago

    Hod HaSharon, Central District, Israel AppCard Full time ₪90,000 - ₪120,000 per year

    We're HiringAre you searching for an opportunity to help businesses better understand their customers? We're on the lookout for curious, proactive, enthusiastic people to join our teamHeadquartered in Downtown NYC, with offices in Hod Hasharon, Israel and Delray Beach, Florida, AppCard is a startup environment where all ideas and contributions receive...

  • Lead HRBP

    1 week ago

    Hod HaSharon, Central District, Israel Thetaray Full time $90,000 - $120,000 per year

    About ThetaRay:ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintechs, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth. Our technology empowers customers to expand into new markets and...

  • Lead HRBP

    1 week ago

    Hod HaSharon, Central District, Israel ThetaRay Full time $90,000 - $120,000 per year

    Israel, Hod HaSharonIntermediateFull-timeDescriptionAbout ThetaRay:ThetaRay is a trailblazer in AI-powered Anti-Money Laundering (AML) solutions, offering cutting-edge technology to fintechs, banks, and regulatory bodies worldwide. Our mission is to enhance trust in financial transactions, ensuring compliant and innovative business growth.Our technology...