Senior Support Engineer

6 hours ago


Tel Aviv, Tel Aviv, Israel Eon Full time $80,000 - $120,000 per year

About The Job
Come join the company that's revolutionizing data protection and enabling businesses to succeed in the cloud. As one of the fastest-growing startups, Eon is dedicated to helping organizations protect their cloud environments and drive business growth. We're trusted by data protection teams worldwide and have built a culture that attracts and nurtures exceptional talent.

Summary
As a Senior Support Engineer, you will join a global team dedicated to delivering exceptional technical support. You'll troubleshoot customer issues using logs, networking, system administration, and facilitate documentation updates. When needed, you'll create custom solutions and scale our support offerings through coding and scripting.

What You'll Do

  • Responsible for technical customer support experience within the Eon product
  • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
  • Identify cases that require escalation (either technically or strategically)
  • Create, maintain, and coordinate incident management requests to product or engineering
  • Design and implement solutions that scale the support offering through automation
  • Participate in on-call rotation for after-hours, holiday, and weekend support coverage

What You'll Bring

  • Must be comfortable working 9-6 EST
  • 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
  • 2+ years experience with Cloud technologies (Azure, AWS, GCP)
  • Experience in reading or debugging code in one or more of the following: Go, Python, JavaScript
  • Proficiency with command-line tools and Linux operating system environments
  • Experience with DevOps technologies
  • Familiar with REST APIs or GraphQL
  • Knowledge of basic Web technologies (e.g., HTTP, HTML, DNS)
  • Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
  • Understanding of relational databases
  • Understanding of Cloud security constructs like IAM roles


  • Tel Aviv, Tel Aviv, Israel Eon Full time ₪60,000 - ₪120,000 per year

    Senior Support Engineer - IsraelAbout the jobCome join the company that's revolutionizing data protection and enabling businesses to succeed in the cloud. As one of the fastest-growing startups, Eon is dedicated to helping organizations protect their cloud environments and drive business growth. We're trusted by data protection teams worldwide and have built...


  • Tel Aviv, Tel Aviv, Israel CRUSOE Full time ₪80,000 - ₪120,000 per year

    Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact,...


  • Tel Aviv, Tel Aviv, Israel Sweet Security Full time ₪60,000 - ₪120,000 per year

    Job descriptionSweet Security is looking for a talented and hands-on Support Engineer to establish and lead our technical support function. As the first Support Engineer at Sweet Security, you'll play a key role in building the foundation for how we support our customers, shaping processes, tools, and best practices from day one. This is an individual...


  • Tel Aviv, Tel Aviv, Israel Blockaid Full time $100,000 - $120,000 per year

    Blockaid is redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companies, including Coinbase, MetaMask, Uniswap, Backpack, Stellar, and others to detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats.We are backed by...


  • Tel Aviv, Tel Aviv, Israel Blockaid Full time ₪120,000 - ₪200,000 per year

    Blockaid is redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companies, including Coinbase, MetaMask, Uniswap, Backpack, Stellar, and others to detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats.We are backed by...


  • Tel Aviv, Tel Aviv, Israel Cato Networks Full time ₪80,000 - ₪140,000 per year

    We are looking for a Director of Support Enablement to lead our global enablement function. In this role, the Director is be responsible for building and executing the long-term enablement vision that elevates Support engineering performance, strengthens cross-departmental alignment (Support, Product, R&D, QA, Field, and Customer Success), and maximizes...

  • Support Engineer

    6 hours ago


    Tel Aviv, Tel Aviv, Israel Cato Networks Full time ₪40,000 - ₪80,000 per year

    We're looking for a visionary Support Engineer Tier 1 to join the Cato team. In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering,...

  • Support Engineer

    2 weeks ago


    Tel Aviv, Tel Aviv, Israel Diversion Full time ₪60,000 - ₪120,000 per year

    Diversion is a version control for the creative industries. Our clients range from game developers and video production teams to VR creators, 3D visualization experts, and animation studios. They trust Diversion for its seamless scalability, intuitive interface, and exceptional real-time collaboration features. We are excited to introduce the world's first...

  • Support Engineer

    6 hours ago


    Tel Aviv, Tel Aviv, Israel Cato Networks Full time ₪60,000 - ₪120,000 per year

    Welcome to the future of cloud networking and securityCato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more)....

  • IT Support Engineer

    6 hours ago


    Tel Aviv, Tel Aviv, Israel Wix, Inc. Full time ₪40,000 - ₪80,000 per year

    Company DescriptionWix makes it possible for anyone to succeed online. Since 2006, we've grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely...