Customer Service Center Operator

2 weeks ago

Ramat Gan, Tel Aviv, Israel AMOS-Spacecom Full time ₪40,000 - ₪80,000 per year

Who Are We?

Spacecom (TASE: SCC) is a leading global fixed-satellite operator, delivering tailored, end-to-end communication solutions for the Media and Broadband industries. With our advanced AMOS satellite fleet, we provide innovative broadcast and broadband services that span Pan-European, Pan-African, Middle Eastern, Russian, and Asian regions, ensuring seamless cross-region connectivity.

Primary Responsibilities

Primary Responsibilities:

Are you passionate about customer service and technology, and have already had your first hands-on experience in both? Maybe our Customer Service Center Operator position is for you

By providing reliable and agile technical support to Spacecom customers, including Tier-1 requests/issues via phone, e-mail, and CRM/internal ticketing system, you will be responsible for monitoring satellite networks and maintaining a high level of service.

  • Monitoring, managing, and ensuring an uninterrupted and continuous services and operations for our clients using advanced and unique tools, procedures, and processes.
  • Work closely with engineering teams.
  • Continual improvement of customer processes through internal coordination, analysis, and reporting.
  • Establish and maintain close and service-oriented relationships with our global customers.
  • Provide remote assistance to customers with satellite link and network problems, identify the problem, and assist in resolving it.

Who Are You?

  • Solution oriented
  • Excellent problem-solving abilities – independent, proactive
  • Prioritizing and performing multiple tasks at the same time
  • Proactive approach towards customers
  • Possess good understanding of RF, IP networks and video technologies.
  • Technical background in satellite communications and VSAT networks is an advantage.
  • Fluent in French and English (additional Russian is an advantage).
  • Capable of working in 24×7 shifts.
  • Familiarity with "Salesforce" CRM system and practices.
  • Excellent teamwork and cross-functional cooperation
  • Service oriented and good communication and learning skills
  • Requirements
  • Fluent English, verbal and writing
  • 2 years Experience in a customer success role or equivalent
  • Technical oriented

Advantages

  • CCNA certification.
  • Previous experience working with an ISP.
  • Familiarity with firewall concepts and operation (Fortinet, Cisco, Checkpoint).
  • Experience with VMware operations (creating VMs, configuring networks).
  • Basic Linux skills (software installation, CLI).
  • Knowledge of satellite-based internet systems.
  • Familiarity with broadcast systems, video compression, streaming, and multiplexing.

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