Sales & Customer Service Team Lead - B2C

2 weeks ago

Ramat Gan, Tel Aviv, Israel no name Full time ₪90,000 - ₪120,000 per year

An E-Commerce company with an online shop selling Luxury Jewelry is hiring:

Sales & Customer Service Manager – Luxury Jewelry B2C Expert

We are looking for a talented Sales & Customer Service Manager to join a leading luxury jewelry brand and take full ownership of our customer-facing operations. This is a unique opportunity to combine leadership, sales expertise, and e-commerce knowledge in a dynamic, fast-growing company.

Requirements (must-have):

  • Proven background in luxury jewelry sales – deep product knowledge is a must.
  • Managerial experience – leading sales or customer service teams, driving performance and meeting targets.
  • Strong expertise in E-Commerce – including orders, shipments, returns, and CRM systems.
  • Hands-on experience with B2C sales.

Responsibilities:

  • Manage and mentor a professional customer service team.
  • Ensure response time SLAs and customer satisfaction goals are consistently achieved.
  • Lead and oversee the end-to-end sales process.
  • Collaborate and coordinate with our U.S. office.

Additional Requirements:

  • Availability to work partially aligned with U.S. hours (non-standard schedule).
  • Excellent English communication skills (written & verbal).
  • Strong leadership, organizational skills, and ability to work under pressure.

What we offer:

  • A chance to lead a department within a prestigious luxury jewelry brand.
  • Work with high-quality products and top-tier clientele.
  • A dynamic, professional, and growth-oriented work environment.

If you're passionate about luxury, leadership, and customer excellence, we'd love to hear from you

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