Customer Success Manager

2 weeks ago

Herzliya, Tel Aviv, Israel Payouts Full time ₪90,000 - ₪120,000 per year

is redefining how enterprises and SMBs manage vendors and payouts. We're building the financial infrastructure of the future — API-first, AI-native, and globally connected.

We're not looking for "just another support manager." We are looking for someone who owns customer success from end-to-end, encompassing onboarding, integrations, support, and long-term growth. You'll be the trusted advisor to our clients, ensuring they succeed at every stage.

We value ownership, client obsession, and technical problem-solving:

● Lead onboarding and integrations, including API/ERP setups and go-live success.

● Build deep client relationships, driving adoption, retention, and growth.

● Proactively identify and execute on
upsell and cross-sell opportunities
to expand account value.

● Provide hands-on support (Tier 1–3), troubleshooting issues via Intercom and Jira.

● Act as the voice of the customer with Product & R&D, shaping our roadmap.

● Run account reviews and QBRs to showcase value and identify growth opportunities.

What We're Looking For

● 2–3 years in Customer Success / Account Management (B2B SaaS/Fintech a plus).

● Technical experience with APIs, onboarding, and ERP systems.

● Familiarity with Intercom, Jira, and client-facing troubleshooting.

● Strong communicator with the ability to juggle multiple projects at once - planning timelines, tracking progress, coordinating across teams, and driving seamless execution from kickoff to delivery.

● A
startup mindset
: a self-starter with a strong "can-do" attitude, who thrives in a fast-paced, high-growth environment. A collaborative team player and proactive problem-solver with a passion for delivering results.

●
Native-level English
– a strong advantage.

Why Join Us?

We're a team that values autonomy, sharp thinking, and building things the right way- fast

● Work closely with senior industry leaders and gain exposure to high-level decision-making.

● Be part of an innovative, AI-driven environment that shapes the future of fintech.

● Build strong client partnerships in a fast-growing fintech startup.

● Be at the center of product, R&D, and customer experience.

● Join a team that values ownership, autonomy, and real impact.

How to Apply

Send your CV to

(
mention "Customer Success Manager"
in the subject line).

Together, we'll shape the foundation of payout automation for the AI era.

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