Account Manager

About Atera

Atera is inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.

Atera's all in one AI powered IT platform is revolutionizing the IT industry. By creating an AI-powered IT platform, Atera's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps over 12,0000 companies achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes, faster.

Atera's team of passionate, dedicated and committed individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

About the Role

As an Account Manager at Atera, you'll be a key growth driver—responsible for managing and expanding a portfolio of high-potential customers. You'll deepen relationships across accounts, becoming a trusted advisor who understands each customer's unique goals and aligns Atera's value to their business outcomes. This is more than a sales role: it's a strategic, consultative position where you'll shape the future of Account Management at Atera.

You'll collaborate cross-functionally with Sales, Customer Success, Product, and Support to champion your accounts internally and externally. In a fast-paced, global environment, you'll also help define and scale the tools, processes, and best practices that fuel our long-term growth.

Responsibilities

• Manage a portfolio of enterprise and managed accounts, building strong, multi-level relationships
• Act as a trusted advisor by aligning Atera's value to customer goals and business needs
• Identify and execute on growth opportunities through upsell and cross-sell (e.g. Autopilot, Copilot)
• Lead QBRs and strategic planning to drive customer alignment and retention
• Collaborate cross-functionally to share insights and influence product and customer strategy
• Monitor account health, proactively mitigating risk and driving satisfaction
• Help build scalable processes and playbooks to support revenue growth

Requirements

• 4+ years in a quota-carrying position such as Account Management, Expansion, or Account Executive within B2B SaaS (IT or tech-related industries a plus)
• Proven success in growing existing customer relationships, consistently hitting expansion and retention targets
• Skilled in contract negotiations, expansion discussions, and renewal management
• Proficient with Salesforce and familiar with tools like Gong
• Strong commercial instincts: understanding customer needs, identifying opportunities, and creating win-win solutions
• Strong customer-facing and presentation skills with the ability to establish credibility and strong relationships with customers
• Excellent communicator: clear, empathetic, and persuasive across multiple mediums
• Ability to commute to our NY based office 3 times per week

Bonus Points If You Have

• Analytical skills using tools like Excel, Looker, or Tableau
• Experience working with IT service providers, MSPs, or technical buyers
• Success in a high-growth, scale-up SaaS environment
• Multilingual skills for engaging a global customer base

Benefits and compensation

For this position, we offer a total annual salary of: $200,000 - $250,000(base + variable). In addition Atera offers comprehensive Health and Vision benefits, 401K matching, and a generous PTO plan.

At Atera, we operate under a hybrid model, allowing our employees the flexibility of three office days per week in our beautiful One Penn office, enabling collaboration and connection while also accommodating remote work arrangements.

Dedicated to fostering a culture of equality, diversity, and inclusion, Atera is committed to eradicating discrimination in all its forms. We value the unique perspectives and contributions of each individual and strive to create an environment where all employees are empowered to thrive. Our recruitment process is merit-based, ensuring that qualified candidates are considered regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

We are dedicated to building a workforce that reflects the diversity of society and our customer base, and we are committed to creating an inclusive environment where every employee feels valued, respected, and empowered to excel.

Atera is transforming the world of IT management with an all-in-one platform that unifies Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and the industry's first autonomous IT agent. Our AI-powered technology allows IT professionals to resolve issues before users even notice, improving productivity, scalability, and service delivery at every level.

We serve managed service providers (MSPs), internal IT teams, and global enterprises across industries, and we're just getting started.