NOC Engineer

21 hours ago

Tel Aviv, Tel Aviv, Israel Supercom Full time ₪30,000 - ₪40,000 per year

SuperCom is seeking an enthusiastic, collaborative, and highly motivated NOC Engineer (Tier 1 Support) to join our 24/7 operations center in Tel Aviv, an on-site position.

This entry-level, part-time position is ideal for students studying Information Systems, Computer Science, in tech-related fields. You'll monitor live systems and play a key role in supporting and resolving issues for international clients and partners.

Responsibilities:

  • Working shifts only at night, weekends, and holidays.
  • Providing technical support for customers and partners via inbound calls, our ticketing system, and email.
  • Monitor SuperCom's real-time IoT and electronic monitoring systems in production environments.
  • Detect, classify, and escalate hardware & software incidents according to established procedures.
  • Serve as the first point of contact for our customers and subcontractors.
  • Providing timely information to customer-facing teams to improve overall customer satisfaction.
  • Accurately log incidents, actions, and resolutions in ticketing systems.
  • Communicate with global partners and internal teams to assist in resolving issues.
  • Collaborate with Tier 2/3 engineers to ensure effective issue resolution.
Requirements
  • Excellent analytical and problem-solving skills with a strong sense of customer orientation.
  • Active student in Information Systems, Computer Science, or a related tech field.
  • Fluency in English (spoken and written) – supporting global clients and partners (EU, EMEA)
  • Excellent communication and interpersonal skills.
  • Ability to stay focused under pressure and prioritize tasks.
  • Proactive, responsible, and able to identify and escalate critical issues.
  • Comfortable interacting with international stakeholders.
  • Fast learner, adaptable, and team-oriented.
  • Availability for night/weekend shifts on a rotational basis.

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