Enterprise Account Manager, Supermarkets

1 week ago

Tel Aviv, Tel Aviv, Israel Wolt Full time $90,000 - $120,000 per year

About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Wolt is a Finnish technology company and until recently, we've been best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their food up or have it delivered by our courier partners.

However, food delivery was just the beginning. Today, Wolt is expanding into exciting new verticals — including supermarkets, flower shops, toy stores, and more — all part of what we call
Retail
. We're now looking for a
Retail Specialist
to support our growing number of retail partners and help them succeed on our platform.

What You'll Be Doing
As an Enterprise Development Specialist, you'll be part of the Enterprise team in the Retail section, responsible for managing and growing relationships with our key Retail chain partners, in the Supermarket, Pharma and Convenience industry. As the primary point of contact for the retail chain, you are responsible for managing all interfaces between the partner and Wolt — including collaboration with operations, marketing, and other internal teams, and make sure the customer experience is top-notch.

Day-to-day in this role, you'll:

  • Serve as the primary point of contact for our Retail Enterprise partners, in the Supermarket, Pharma and Convenience industry.
  • Build and design retail "menus" in the Wolt platform
  • Help partners enhance their presence and performance on Wolt
  • Train new partners on how to use our platform, both remotely and on-site
  • Troubleshoot and resolve technical challenges
  • Manage updates such as pricing changes and new product additions
  • Monitor key KPIs and handle support tickets
  • Collaborate on retail-focused marketing campaigns

Our humble expectations

  • 2 years of experience in account management or customer success
  • Background in the retail industry is a strong advantage
  • Strong technical and logical thinking skills, with an eye for detail and design
  • Excellent interpersonal and communication skills
  • Highly organized, service-oriented, and proactive
  • Self-motivated with a passion for growing a new vertical
  • Fluent in Hebrew and English

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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