Email Marketing Specialist
2 weeks ago
Description
We are seeking a Lifecycle Marketing Specialist to drive customer engagement, retention, and revenue growth across our owned channels. This role will focus on email, SMS, and on-site messaging (pop-ups) to create personalized, data-driven campaigns that enhance the customer journey from first touch to repeat purchase.
The ideal candidate is both creative and analytical — someone who understands how to craft compelling content, but also how to test, measure, and optimize for performance.
Responsibilities
- Own Campaign Execution: Plan, build, and deploy email newsletters, automated flows (welcome, abandoned cart, post-purchase, win-back, reactivation), SMS campaigns, and site pop-ups.
- Customer Journey Management: Map and optimize lifecycle touchpoints to maximize engagement, repeat purchases, and long-term customer value.
- Segmentation & Personalization: Leverage customer data to create targeted segments and deliver relevant, personalized messages.
- Performance Optimization: Run A/B tests on subject lines, creative, copy, and send times to improve KPIs such as open rate, CTR, conversion rate, and unsubscribe rate.
- Cross-Channel Alignment: Work with marketing, product, and merchandising teams to align lifecycle campaigns with promotions, launches, and seasonal campaigns.
- Analytics & Reporting: Track and report on lifecycle KPIs, providing insights and recommendations for continuous improvement.
- Compliance & Deliverability: Ensure all campaigns follow GDPR, CAN-SPAM, and TCPA guidelines, and maintain high deliverability standards.
Requirements
- Bachelor's degree in Marketing, Communications, Business, or related field.
- 2–4 years of experience in email/SMS marketing, CRM, or lifecycle marketing, preferably in eCommerce or consumer brands.
- Hands-on experience with platforms such as Klaviyo, Braze, Iterable, HubSpot, or similar.
- Strong understanding of segmentation, personalization, and A/B testing.
- Excellent copywriting and editing skills with an eye for design and brand consistency.
- Analytical mindset, comfortable working with data to identify opportunities and measure performance.
ADVANTAGES
- Experience with pop-up tools (e.g., Justuno, Optimonk, Privy).
- Basic HTML/CSS for email editing.
- Familiarity with customer data platforms (CDPs) and integration with eCommerce platforms (Shopify, Magento, Salesforce Commerce Cloud).
- Understanding of retention marketing best practices and trends.
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