HPC Applications Support Engineer

NextSilicon is reimagining high-performance computing. Our accelerated compute solutions leverage intelligent adaptive algorithms to vastly accelerate supercomputers, driving them forward into a new generation. Our new software-defined hardware architecture enables HPC to fulfill its promise of breakthroughs in all fields of advanced research. 

At NextSilicon, everything we do is guided by three core values:

• Professionalism: We strive for exceptional results through professionalism and unwavering dedication to quality and performance. 
• Unity: Collaboration is key to success. That's why we foster a work environment where every employee can feel valued and heard. 
• Impact: We're passionate about developing technologies that make a meaningful impact on industries, communities, and individuals worldwide.

Join our customer success team as an HPC Applications Support Engineer. We are seeking a highly skilled, customer-centric individual to act as the primary link between our cutting-edge HPC technology and its end-users. This role is crucial for ensuring customer success through high-quality technical training, comprehensive documentation, and deep application analysis that directly influences our product roadmap, ultimately accelerating scientific discovery and innovation for our clients.

Operating at the forefront of computer science and scientific applications, you will be instrumental in enabling our customers to achieve peak performance in diverse fields such as graph algorithms, sparse computations, weather prediction, and more. As our platform evolves to incorporate next-generation capabilities (including AI/ML), you will be a key resource in supporting these emerging technologies. You will not only directly support users but actively drive the usability and feature development of our platform by collaborating closely with our product and software engineering teams. If you are passionate about science and technology, thrive in a customer-facing role, and want to shape the future of high-performance computing, we want to hear from you.

Location: Remote, with preference to CST/EST or to relocate to our Minneapolis, MN office

Professional 

• US citizenship with eligibility to visit US government research facilities
• Capability to manage multiple simultaneous tasks and priorities
• Willingness to travel as necessary (ranging from monthly to quarterly) for customer training and internal meetings
• Ability to work remotely and independently in a fast-paced environment with minimal direct supervision

Education and experience 

• Master's or higher degree in computer science, engineering, physics, or a related field; candidates may be considered if they have relevant experience in lieu of an advanced degree

Technical foundation 

• Proficiency in C, C++, and/or Fortran programming languages
• Working understanding of standards-based parallel programming models and languages such as MPI, OpenMP, CUDA, or OpenACC
• Familiarity with HPC software stack components including LLVM compilers and toolchains, libraries, schedulers, and job submission systems (e.g., SLURM or PBS)
• Experience with Linux/Unix operating systems and command-line tools for system navigation, administration, and troubleshooting

Desirable technical skills

• Familiarity with Python and its relevant data science libraries (e.g., NumPy, Pandas)
• Familiarity with key AI/ML frameworks (e.g., PyTorch, TensorFlow, or JAX) or working knowledge of optimizing AI/ML workloads on parallel architectures (e.g., GPU acceleration, distributed training)

Engagement skills

• Proven ability to design, develop, and deliver high-impact technical training and educational content for HPC power-users and technical specialists
• Exceptional written communication skills with a proven ability to produce clear, concise, and technically accurate documentation
• Strong verbal communication and presentation skills for effective customer engagement and internal advocacy

Customer education and training

• Develop training materials (slides, tutorials, hands-on examples) tailored to various levels of user expertise, from new users to HPC power-users and technical specialists
• Plan and structure key educational material including determining core learning objectives and conducting needs analysis to ensure content addresses critical user pain points and interests (e.g., performance tuning, new feature adoption)
• Design, develop, and deliver in-depth technical training sessions and workshops (both in-person and virtual) for customers on effective use, best practices, and performance tuning 

Technical content development and documentation

• Take a lead role in creating, maintaining, and enhancing comprehensive user documentation, including user guides, API references, troubleshooting guides, and FAQs, ensuring clarity and technical accuracy
• Develop and curate a robust customer knowledge base to promote self-service support

Product advocacy and collaboration

• Collaborate with application engineers to assist with performing in-depth profiling and performance analysis on a diverse range of customer HPC applications to identify bottlenecks and usage patterns
• Collaborate with support engineers to assist with developing reproducible procedures for identifying, troubleshooting, and resolving client-facing bugs and runtime errors, ensuring timely resolution and customer satisfaction
• Act as the voice of the customer to internal teams, translating real-world usability challenges and performance insights into actionable requirements and features for future software development