Customer Field

1 week ago

Glil Yam Center District, Israel Hoopo Full time $90,000 - $120,000 per year

Hoopo is a fast-growing, venture-backed startup, transforming unpowered assets into connected fleets. We empower global logistics companies in industries such as maritime, transportation, and aviation with power-efficient tracking solutions for unpowered assets.

We are looking for a Customer Field & Support Engineer with a passion for IoT and Data technologies, exceptional problem-solving skills, and a drive to enhance customer experience. This role is crucial for ensuring the seamless deployment and ongoing support of our advanced tracking and monitoring solutions.

Key Responsibilities

  • Customer Relationship:
  • Build and maintain strong client relationships, ensuring a high level of customer satisfaction.
  • Customer Support:
  • Provide timely, professionally to customer inquiries via phone, email, and chat.
  • Issue Escalation & Collaboration:
  • Escalate unresolved issues to relevant internal teams (e.g., development, advanced support) and work collaboratively to ensure resolution.
  • Troubleshooting & Technical Support:
  • Diagnose and resolve user-reported technical issues. Familiarity with databases and SQL is a plus.
  • Documentation & Knowledge Sharing:
  • Create and update internal documentation, including troubleshooting guides and knowledge base articles, to support efficient issue resolution.

Skills & Qualifications

  • Education

:
- Certified Practical Engineer / Electronics Engineer
- Experience:
- Minimum of 2 years in a technical support role.
- Language:
- Fluent in Hebrew and English, both spoken and written.
- Travel:
- Willingness to travel abroad for customer training and installations, up to 20% of the time.
- Problem-Solving:
- Strong analytical skills. Be able to identify root causes and implement effective solutions.
- Communication:
- Excellent verbal and written communication skills for interacting with customers and documenting technical issues.
- Time Management:
- Proven ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
- Software:
- Familiarity with Zendesk, Gmail, JIRA, and Slack is a plus

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