Technical Customer Support Representative

2 weeks ago

Center District, Israel NetNut Full time ₪40,000 - ₪80,000 per year

Technical Customer Support Representative - Student

Job Description:

  • We are offering an exciting opportunity for a proactive and technically inclined student to join our amazing team as a Student Proxy support tier 1/2/3 (about 100 hours per month).
  • This role is perfect for someone who is eager to gain hands-on experience in the realm of networks and proxies and customer-facing.
  • You will have the chance to immerse yourself in a dynamic environment where you'll contribute to the enhancement of network performance in our customer area through proxy systems.

Responsibilities:

  • Participated in the configuration, installation, and management of proxy systems to optimize network performance.
  • Contribute to projects involving the development, updates, and maintenance of existing proxy infrastructure.
  • Swiftly address technical issues related to proxies and networks, ensuring prompt troubleshooting and resolution.
  • Engage in analyzing network data traffic and identifying patterns to enhance overall performance.
  • Noc monitoring during night shifs

Requirements:

  • Knowledge of networks and the underlying mechanisms of proxy systems.
  • Knowledge with languages, such as, bash, python and Json
  • Quick learning ability and a strong desire to acquire in-depth technical knowledge in the field.
  • Customer orientated skills
  • Flexibility in working hours on morning/evening/night shifts is a must (24/7 shifts).
  • Effective teamwork and independent work capabilities, coupled with analytical problem-solving skills.
  • English communication skills are must.

Offer:

This role presents an outstanding opportunity to gain comprehensive knowledge and integrate into the world of technology and networks.

Our dynamic and innovative work environment enables you to influence, develop, and thrive in the technological landscape.

If you're passionate about networks, proxies, and technology, this role could be your gateway to meaningful learning and growth.

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