Customer Support Representative

1 week ago

Yokneam Ilit North District, Israel Wearable Devices Ltd Full time ₪25,000 - ₪40,000 per year

WE ARE HIRING A Customer Support Representative

As our CSR, you will be in charge of managing our brand support presence and tone in front of customers and online community, ensuring excellent support for our products.

Success in this position entails providing prompt and effective resolutions to customer inquiries and delivering personalized support.

This role is vital in shaping positive customer experiences and fostering long-term partnerships with our customers.

Responsibilities:

  • Respond to customer online communications regarding shipping, payments, and refunds
  • Answer customer online questions regarding general product features
  • Collaborate with diverse teams across the company to resolve customer issues
  • Manage the support cycle time and the response quality using Zendesk
  • Monitor and respond to comments on organic and paid social channels
  • Create, update, and maintain support articles in the help center

Requirements:

  • 6+ months of experience in online global customer support
  • Fluent in English - reading, writing, and speaking
  • Great interpersonal communication skills and a passion for customer experience
  • Familiarity with the Zendesk CRM tool (or similar tools)
  • Familiarity with online e-commerce platforms and payments such as Shopify, PayPal, Stripe

Must Requirements:

  • Working Experience in a Hitech/growth company
  • Knowledgeable in Marketing, Advertising, Economics, and Management

Onboarding and Daily Shifts:

  • Your first week on the job will require that you physically attend our office for training.
  • The first three months will require that you physically attend two shifts/month in our office.
  • You will submit your weekly expected shift times on the first day of the working week.
  • Note:

some of your shift hours may need to align with our US-based customers (afternoon/evening)

Company Location

: Yokneam Illit / Part-time |
Job location:

Working from Home

This is a part-time working-from-home student job with flexible working hours of up to 5 hours per day.

Please send your CV to -

  • Customer Support Specialist

    5 days ago

    Yokneam Ilit, North District, Israel Applied Spectral Imaging (ASI) | a ZYTOMICS company Full time $104,000 - $130,878 per year

    Applied Spectral Imaging (ASI) is a global leader in biomedical imaging with a comprehensive product portfolio for Karyotyping, H&E, IHC and FISH analysis; providing Pathology, Cytogenetics and Research laboratories advanced imaging and analysis tools.We are looking for a motivated and talentedCustomer Support SpecialistKey Responsibilities:§ Installation,...

  • Technical Customer Support Representative

    1 week ago

    Center District, Israel NetNut Full time ₪30,000 - ₪60,000 per year

    Technical Customer Support Representative - StudentJob Description:We are offering an exciting opportunity for a proactive and technically inclined student to join our amazing team as a Student Proxy support tier 1/2/3 (about 100 hours per month).This role is perfect for someone who is eager to gain hands-on experience in the realm of networks and proxies...

  • Customer Care Representative for LATAM Region

    1 week ago

    Lumenis Yokneam / TLV, Israel Lumenis Full time $40,000 - $80,000 per year

    About LumenisAt Lumenis, our commitment to excellence and innovation is driven by the energy of more than 1,000 professionals worldwide. This allows us to deliver groundbreaking innovations in the ophthalmology and aesthetic fields and to be recognized as the undisputed world leader in energy-based medical devices.Headquartered in Israel, we are a truly...

  • Customer Service Representative

    1 week ago

    Petah Tikva, Center District, Israel UWORK Full time ₪35,000 - ₪55,000 per year

    We're Hiring: Customer Service & Retention Representative| Petah TikvaA leadingproduct company based in Petah Tikvais looking for a proactiveCustomer Service & Retention Representativeto join our team.What you'll do:• Provide professional service and support to customers via phone & email• Proactively reach out to clients to ensure satisfaction and...

  • Technical Support Representative

    1 week ago

    Petah Tikva, Center District, Israel UWORK Full time ₪9,000 - ₪10,500 per year

    A leading software company is looking for aTechnical Support Representative (Tier 1)to join our growing team.Salary: 9,000–10,500 ILS (depending on experience and scope)What you'll do:Provide professional Tier 1 support to customersDeliver clear explanations and product trainingTake ownership of customer satisfaction and ensure an excellent user...

  • Sales Service Representative

    1 week ago

    North District, Israel Yarden Biotec Full time ₪104,000 - ₪130,878 per year

    Ready for the next step in your career?JoinYarden Biotec– a leading company in marketing advanced scientific instruments and laboratory equipmentWe are looking forField Sales Representativesin the following regions:Central, Jerusalem, Haifa, and the North– for a fascinating, dynamic, and challenging role.What's waiting for you?Direct interaction with...

  • Customer Technical Support

    10 hours ago

    Kfar Yehoshua, North District, Israel YLM Solutions Full time ₪50,000 - ₪60,000 per year

    We're looking for aCustomer Technical SupportResponsibilitiesProviding service and support to business clients using a unique system, tailored to their individual needsHandling simple and complex issues, providing initial technical solutions, and escalating to relevant parties when necessaryTraining clients on system usage, including preparing professional...

  • Product & Process Engineer

    1 week ago

    Yokneam Ilit, North District, Israel Lumenis Full time ₪90,000 - ₪120,000 per year

    Lumenis is a fast-growing, global leader in energy-based solutions for Aesthetics and Eye-Care. We are based in Yokneam with a strong business performance worldwide.We are looking for a passionate and drivenProduct & Process Engineerto join our team. In this role, you will serve as the engineering focal point within a cross-functional team, leading technical...

  • Technical Support Representative

    6 days ago

    Hod HaSharon, Center District, Israel Goods Full time $70,000 - $120,000 per year

    About UsGoods is an innovative E-commerce logistics SaaS platform transforming how businesses manage their B2C and B2B logistics operations. Our solution seamlessly integrates e-commerce stores, warehouse management, and inventory control into a single, centralized platform, simplifying logistics for brands worldwide.Role OverviewWe are seeking...

  • Medical Sales Representative

    10 hours ago

    Petah Tikva, Center District, Israel Asio Medical Full time $104,000 - $130,878 per year

    Company DescriptionAsio Medical is an innovative and growing medical device distribution company led by experienced veterans in the medical field. Asio Medical is dedicated to delivering cutting-edge medical devices to healthcare providers. Our mission is to enhance patient care through state-of-the-art technology and exceptional service.Role DescriptionThis...