Technical Support Representative

6 days ago

Hod HaSharon Center District, Israel Goods Full time $70,000 - $120,000 per year

About Us

Goods is an innovative 
E-commerce logistics SaaS platform
 transforming how businesses manage their 
B2C and B2B logistics
 operations. Our solution seamlessly integrates 
e-commerce stores, warehouse management, and inventory control
 into a 
single, centralized platform
, simplifying logistics for brands worldwide.

Role Overview

We are seeking a 
Customer Success Manager
 to lead 
customer onboarding and integrations
, ensuring a smooth and efficient experience. This role is part of our 
Product team
, based in 
Hod Hasharon, Israel
.

Responsibilities

  • Lead and manage the 
    customer onboarding process
     and integrations.
  • Develop and maintain a 
    comprehensive knowledge base
     to support customers.
  • Provide 
    user training
     on the 
    Goods Solution
     to enhance customer adoption.
  • Offer ongoing support to existing customers through 
    service tickets
    .
  • Collaborate with 
    R&D and Product teams
     to troubleshoot issues and manage escalations.
  • Use 
    SQL queries
     to analyze system behavior and validate business processes.

Requirements

  • 2+ years of experience
     in 
    Product Management, Technical Support, or Customer Success
    .
  • 2+ years of experience
     in 
    logistics and e-commerce business processes
    .
  • Strong SQL skills
     – ability to write and analyze queries (
    mandatory
    ).
  • Excellent English proficiency
     – both 
    verbal and written
     (
    mandatory
    ).
  • Technical troubleshooting expertise
    , including experience with 
    Postman, application logs, and SQL
    .
  • Strong interpersonal and communication skills
    , with the ability to present, multitask, and collaborate effectively.
  • Bachelor's degree
     in 
    Business, Science (B.Sc.), Industrial Engineering, or a related field
    .

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