Help Desk Technician

2 days ago

Center District, Israel Confidential Full-time

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Junior IT Help Desk | Technical Support & Troubleshooting Start building your IT career in a professional enterprise support environment. A leading organization in Central Israel is looking for a Junior IT Help Desk Technician to join its IT support team. This position is designed for candidates with initial telephone-based technical support experience or relevant technical experience gained during military service, along with completed technical training. You'll provide first-line IT support, troubleshoot technical issues, assist employees, and work alongside experienced IT and infrastructure professionals.

What You'll Do
• Provide first-line telephone-based IT support to organizational employees.
• Diagnose and troubleshoot common computer, operating system, and user-related issues.
• Assist users with endpoint devices and everyday IT problems.
• Open, document, update, and manage technical support tickets.
• Follow troubleshooting procedures and escalate complex issues when needed.
• Collaborate with IT and infrastructure teams to resolve incidents.
• Track open support requests and communicate updates to users.
• Develop practical troubleshooting and enterprise IT support skills. Mandatory Requirements
• At least 6 months of telephone-based technical support experience OR relevant technical experience gained during military service.
• Completion of a relevant technical course, such as MCSA, MCSE, CCNA, or equivalent training.
• Strong technical aptitude and troubleshooting skills.
• Good communication skills and a service-oriented approach.
• Responsibility, reliability, and ability to work independently.
• Ability to learn quickly and collaborate with colleagues.
• Availability to work on-site in Central Israel.
• Willingness to work rotating shifts and occasional Fridays.

Working Hours
& Availability
• Full-time position, Sunday–Thursday.
• Rotating 9-hour shifts within the 07:00–19:00 operating window.
• Example shifts: 07:00–16:00, 08:00–17:00, or 10:00–19:00.
• Friday shift approximately once every 4–6 weeks, from 08:00 to 13:00. Position Details
•

Location:
Central Israel
• Workplace Type: On-site
• Employment Type: Full-time
• Career Level: Junior / Early Career
• Professional Focus: IT Help Desk, Technical Support, User Assistance, and Troubleshooting Have your first technical experience and want to take the next step in IT? Apply and grow your skills in an enterprise environment.

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