Global Client Lead

Papaya Global is a rapidly growing, award-winning B2B tech company with an ambitious mission to transform the payroll & payments industry.

As a senior leader in our team, you will be responsible for nurturing and expanding strategic-level client relationships. You will oversee a regional account management team, drive revenue opportunities through upselling and cross-selling, and ensure world-class service delivery. You'll collaborate closely with internal departments and executive stakeholders to ensure client success, retention, and growth.

Key Responsibilities

• Client Relationship Management: Build and maintain strong partnerships with key strategic clients by understanding their business needs, goals, and challenges. Act as a senior escalation point to resolve issues and ensure satisfaction.
• Revenue Growth: Identify upselling and cross-selling opportunities across existing accounts. Collaborate with internal teams to craft and implement solutions and contractual amendments.
• Strategic Partnership Building: Conduct regular partnership reviews and strategic check-ins with clients to align our solutions with their evolving workforce strategies.
• Service Excellence: Ensure delivery meets SLAs and client expectations through proactive management, issue resolution, and continuous service optimization.
• Cross-functional Collaboration: Work closely with Legal, Operations, Customer Care, Payments, Finance, and other teams to provide seamless client experiences.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• 4+ years' experience in a leadership or managerial role within account management or sales.
• 5–7 years' experience in client-facing roles such as Account Management or Customer Success, preferably in B2B tech, HRIS, payroll, or fintech environments.
• Proven ability to build and nurture client relationships across mid to strategic levels.
• Strong leadership, coaching, and motivational skills.
• Exceptional interpersonal, negotiation, and communication skills.
• Proficiency in CRM platforms (e.g., Salesforce) and project management tools.
• Analytical mindset with strong problem-solving abilities.

Why Join Our Team?

• Be part of a mission-driven company transforming a global industry.
• Work with passionate professionals from diverse backgrounds.
• Thrive in a fast-paced, innovation-driven, and inclusive culture.
• Enjoy career growth, learning opportunities, and competitive benefits.