Chief Client Growth Officer

Customer Success Manager Role Overview

In this role, you will be responsible for driving customer success by working closely with our top-tier clients across EMEA.

Key responsibilities include:

• Managing client accounts to ensure satisfaction and growth.">
• Providing strategic guidance and hands-on support to drive product adoption and growth.">
• Sharing relevant product updates and content with clients to support their evolving goals.">
• Identifying upsell opportunities and supporting customer retention strategies.">
• Delivering client trainings, webinars, and promoting new features.">
• Serving as the voice of the customer, relaying feedback to internal Product and R&D teams.">
• Partnering with Sales and Marketing to drive regional expansion.">

Requirements

• Advanced proficiency in written and spoken English.">
• Minimum 3 years of experience as a Customer Success Manager in SaaS.">
• Strong digital marketing experience; app marketing is a plus.">
• Analytical mindset with a technical background.">
• Experience in gaming companies – an advantage.">
• Strategic thinking with strong business development instincts.">
• Ability to thrive in a fast-paced, dynamic environment.">
• Willingness to travel occasionally for client visits or conferences.">

Bonus Points

• Introduced by a team member.">
• Product management intuition.">
• Technical experience with SDKs, APIs, SQL, and Mobile Measurement Partners.">
• Additional language skills.">

Why Join Us?

We are a global company with multiple offices worldwide. Our culture values curiosity, collaboration, and personal development. We offer competitive compensation, stock options, private medical and dental insurance, flexible hours, remote-friendly options, weekly team lunches, fresh snacks, and active team events. At AppsFlyer, we're committed to building a diverse and inclusive workplace. Don't meet 100% of the qualifications? If you're excited about this role and believe you have the skills to succeed, we encourage you to apply.