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7 hours ago
We're seeking an experienced SRE Team Lead to spearhead our Tier 1-2 team. This dynamic group plays a crucial role in supporting the day-to-day operations of our R&D environments, handling production-like Dev issues, and serving as a frontline technical support unit for developers and QA engineers.
">Key Responsibilities- Lead and mentor a team of SRE engineers operating in Tier 1-2 capacity
- Oversee the triage and resolution of Dev Development issues and incidents
- Manage incoming support tickets and requests from R&D and QA teams
- Drive root cause analysis and facilitate lessons learned and post-mortems
- Own the escalation management process, including coordination of incident resolution across R&D and QA departments
- Collaborate with cross-functional teams to continuously improve support processes and tooling
- Participate in deep-dive technical investigations alongside the team when needed
- 2+ years of experience managing technical teams
- Hands-on experience in SRE / IT operations / System roles
- Understanding of Linux and basic CLI operations
- Basic knowledge of networking fundamentals (OSI model, DNS, etc.)
- Strong interpersonal skills with a customer-service-oriented mindset
- Experience with Kubernetes / Docker environments
- Familiarity with VPN technologies (OpenVPN, WireGuard, IPSec)
- Experience working with ticketing systems (e.g., Jira)
- Scripting skills (Bash, Python)
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Senior Technical Support Specialist
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Support Team Lead
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Digital Acquisition Expert
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Mobile Enablement Expert
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Seasoned Cybersecurity Expert
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Senior Technical Architect
1 week ago
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