IT Help Desk Technician

1 week ago

Netanya Center District, Israel Electra Power Full time ₪104,000 - ₪130,878 per year

Job Title: IT Help Desk Technician
Company: Electra Power
We are seeking a dedicated and technology-driven Help Desk Technician to join our team. The ideal candidate will be responsible for providing first-level technical support to our employees, efficiently resolving a wide range of IT issues, maintaining seamless IT infrastructure operation, and ensuring smooth employee equipment management.

Key Responsibilities:
User Account Management:

  • Create and manage user accounts in Active Directory.
  • Administrate employee permissions and passwords on Active Directory.
  • Manage, Configure and Apply GPOs.

Help Desk Support:

  • Utilize user request management systems to address and resolve employee issues and inquiries within defined SLA timelines.
  • Manage employee assets, including both hardware and software.
  • Provide clear and understandable support to non-technical staff.
  • Document incident resolutions and maintain accurate service records.

PC Support:

  • Troubleshoot and support hardware and software issues on desktops and laptops.
  • Install and configure software and hardware components on computers.
  • Configure networks and resolve related issues.
  • Perform regular maintenance to ensure network security and integrity.

Qualifications:

  • Minimum of 2 years of experience in IT support roles is required.
  • In-depth understanding of Active Directory management and user account administration.
  • Experience with Windows OS operations and standard software applications.
  • Basic knowledge of networking concepts, including TCP/IP and DNS.
  • Strong problem-solving and analytical skills.
  • Experience with help desk systems is a plus.
  • IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are an advantage.

Additional Skills:

  • Strong communication and interpersonal skills, with the ability to convey technical information to non-technical users.
  • Ability to work independently as well as part of a team.
  • Strong organizational skills and attention to detail.

If you are passionate about technology and eager to provide excellent IT support, we would love to hear from you

Location
: Netanya

Job Type:
Full-time, On Site

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