Help Desk

2 days ago

Petah Tikva Center District, Israel Pango Full time ₪40,000 - ₪80,000 per year

We're looking for a motivated and service-oriented
Help Desk Technician
to join our IT team at
Pango
. In this role, you'll be the first point of contact for technical issues, providing hands-on support to our employees and ensuring smooth day-to-day operations across the company's systems and tools.

Reporting to:
IT Manager

Responsibilities:

  • Handle incoming tickets in the Helpdesk system and provide timely, professional support.
  • Offer end-user technical assistance for computers, peripherals, and organizational software.
  • Manage user accounts and permissions in
    Active Directory
    and
    Microsoft 365
    .
  • Install and configure operating systems and company applications.
  • Maintain workstations, basic network connectivity, and communication equipment.
  • Document issues, solutions, and follow-up actions according to team procedures.

Requirements:

  • 1-2
    years of experience
    in help desk \technical support or a similar role.
  • Solid understanding of
    Windows
    and
    Mac
    operating systems.
  • Experience with
    Microsoft 365
    (Exchange, SharePoint, Teams), and
    corporate networking
    (VPNs, Wi-Fi, firewalls).
  • Strong service orientation and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • A proactive, detail-oriented mindset and strong sense of ownership.
  • Ability to work independently as well as part of a collaborative team.
  • Eagerness to learn and grow within a dynamic tech environment.

Advantages:

  • Experience with
    Intune MDM
    .
  • Familiarity with
    Jira
    or other ticketing systems.

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