Help Desk Manager

1 week ago

Rishon LeZion Center District, Israel Moveo Group Full time ₪104,000 - ₪130,878 per year

We are hiring for one of Israel's largest and most successful
automotive companies
- a market leader representing prestigious international car brands for over 30 years.

This is a unique opportunity to lead the company's
Help Desk operations,
manage
a professional support team, and ensure a seamless
IT
experience for employees across the organization.

As the first line of support, you will play a
key role
in driving operational excellence, introducing innovative processes and tools, and directly contributing to the efficiency and success of the company's core business activities.

What you will do:

  • Oversee the daily operations of the Help Desk, including responding to user requests, prioritizing tasks, monitoring SLA compliance, and generating reports.
  • Recruit, train, and manage Help Desk staff – provide professional leadership, build work plans, deliver feedback, and drive employee performance.
  • Initiate and implement process improvements, automation, and self-service tools.
  • Collaborate closely with IT, Information Security, and Infrastructure teams, while providing regular reporting to IT management.
  • Maintain ongoing communication and manage relationships with external service providers.

Requirements:

  • 3-5 years of proven experience
    managing a Help Desk or technical support team-
    Must
    .
  • Proficiency with ticketing systems (such as CA, ManageEngine, or equivalent)-
    Must
    .
  • Strong technical knowledge of systems,
    Active Directory, Office 365, and network infrastructure
    -
    Must
    .
  • Familiarity with ITIL methodologies and Information Security practices-
    Advantage.
  • Relevant academic background-
    Advantage
    .

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