Help Desk Technician

2 days ago

Petah Tikva Center District, Israel Pango Full time ₪40,000 - ₪80,000 per year

Role Overview

We're looking for a motivated and service-oriented
Help Desk Technicia
n to join our IT team at
Pang
o. In this role, you'll be the first point of contact for technical issues, providing hands-on support to our employees and ensuring smooth day-to-day operations across the company's systems and tools

**.

Reporting t**
o: IT Manag

**er

Key Responsibilit**

  • iesHandle incoming tickets in the Helpdesk system and provide timely, professional suppo
  • rt.Offer end-user technical assistance for computers, peripherals, and organizational softwa
  • re.Manage user accounts and permissions
    in Active Direct
    ory a
    nd Microsoft
    3
  • 65.Install and configure operating systems and company applicatio
  • ns.Maintain workstations, basic network connectivity, and communication equipme
  • nt.Document issues, solutions, and follow-up actions according to team procedur

**es.

Requireme**

  • nts
    :1-2 years of experi
    ence in help desk \technical support or a similar r
  • ole.Solid understanding
    of Win
    dows
    and
    Mac operating syst
  • ems.Experience w
    ith Microsoft
    365 (Exchange, SharePoint, Teams),
    and corporate networ
    king (VPNs, Wi-Fi, firewal
  • ls).Strong service orientation and problem-solving ski
  • lls.Excellent communication and interpersonal ski
  • lls.A proactive, detail-oriented mindset and strong sense of owners
  • hip.Ability to work independently as well as part of a collaborative t
  • eam.Eagerness to learn and grow within a dynamic tech environm

**ent.

Advant**

  • ages:Experience
    with Intun
    e
  • MDM.Familiarity
    with
    Jira or other ticketing sys

tems.

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