Customer Service Manager

2 weeks ago

Tel Aviv, Tel Aviv, Israel Daniella Lehavi Full time ₪60,000 - ₪80,000 per year

We are seeking a passionate and customer-centric Customer Success Specialist to join our team and provide exceptional support to our online customers in Israel and USA. As a Customer Success Specialist, you will be responsible for ensuring customer satisfaction, managing customer relationships, and driving sales growth. Native-level English and Hebrew proficiency is required.

Responsibilities:

  • Build and maintain strong relationships with customers, providing personalized support and guidance throughout their journey.
  • Respond promptly and effectively to customer inquiries and issues via email, phone, and social media channels.
  • Proactively identify opportunities to upsell and cross-sell our products, maximizing customer value and driving sales growth.
  • Stay up-to-date with industry trends, competitor activities, and customer feedback to provide insights for product and service improvements.
  • Assist in e-commerce operations, including order management, inventory monitoring, and customer data management.
  • Utilize CRM systems to track customer interactions, analyze data, and identify opportunities for improvement.

Requirements:

  • Native-level Hebrew and English proficiency with excellent verbal and written communication skills.
  • Passion for sales and providing exceptional customer service.
  • Strong interpersonal skills and ability to build rapport with customers and influencers.
  • Knowledge of fashion and technology trends with a keen eye for detail.
  • Familiarity with e-commerce platforms (e.g., Shopify) and CRM systems.
  • Highly organized with the ability to prioritize tasks and meet deadlines.
  • Comfortable working in a dynamic and fast-paced environment.

Join our team and contribute to our customers' success while making an impact on our brand. If you are a sales and service-oriented individual, passionate about fashion and technology, and possess excellent communication skills, we would love to hear from you

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