Service Desk Professional

6 days ago

Hod HaSharon Center District, Israel Allot Full time ₪60,000 - ₪90,000 per year

Responsibilities:

  • Manage IT Service Desk tickets and service requests according to IT SLA policies, assigning them to relevant teams when needed.
  • Maintain and update the IT assets inventory system.
  • Support company laptops, Windows setup, and peripheral hardware.
  • Collaborate with IT Infrastructure and Application teams.
  • Manage the onboarding process for new employees.
  • Work within Microsoft 365 environments, including cloud services and Office applications.
  • Participate in evening on-call rotations once or twice a week (evening standby duty).

Requirements:

Core Technical Skills:

  • Strong knowledge of Microsoft Windows and troubleshooting.
  • Experience with Microsoft 365, Active Directory, and Azure AD.
  • Familiar with Intune device management and ServiceNow systems.
  • Basic understanding of networking (VPN, DNS, DHCP).
  • Comfortable using AI-based tools (e.g., ChatGPT, Copilot) to assist with issue resolution.

Soft Skills & Preferences:

  • At least 2 years of experience in IT Service Desk or similar roles.
  • Experience in large or global organizations is an advantage.
  • Ability to work effectively as part of a global team across different regions and time zones.
  • Self-learner with strong analytical and problem-solving skills.
  • Service-oriented, patient, and professional communication style.
  • Highly motivated with a desire to learn and evolve in the IT field.
  • High-level English proficiency (spoken and written).
  • Microsoft or related IT certifications (e.g., MCSA, MS-900, AZ-900, CCNA) are an advantage.

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