Technical Support Engineer

2 weeks ago

Kiryat Shmona North District, Israel BMC Software Full time ₪120,000 - ₪240,000 per year

BMC is looking for a
Technical Support Engineer
to join our amazing team supporting the Contol-M product line.

Control-M product line helps the world's largest companies to automate time-sensitive, business-critical workflows. We orchestrate data and machine learning pipelines, supply chains, production lines, financial transactions, and other processes in complex IT environments worldwide. We continuously grow by adding and implementing the most cutting-edge technologies, conducting innovative Just Do It marathons, thinking about new features to add and investing in our employee training programs

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

  • Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
  • Maintain a low rate of non-bug escalations to development team.
  • Write technical notes and troubleshooting procedures to be used by the entire Support and Professional Services organization.
  • Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
  • Knowledge expert that will serve as the focal point to the entire Professional Services organization.
  • Ongoing support and working closely with the business teams throughout the company.

To ensure you're set up for success, you will bring the following skillset & experience:

  • 2+ years' experience in technical support \ deployment \ system or other related roles
  • Experience in reading and writing DB queries (PG, Oracle, MSSQL).
  • Experience with internet technologies, including: Network architecture and terminology, HTML, JavaScript, CSS, MySQL database and Web servers
  • Web debugging experience – devTools, Charles, performance investigations
  • Experience with System log analysis
  • Creative troubleshooting abilities
  • Ability to understand flows and provide creative technical solutions
  • Good communication skills in both Hebrew and English (written and verbal)
  • Ability to comply with tight deadlines and self-prioritize
  • Multi-tasking, self-learning, highly motivated and a team player

Whilst these are nice to have, our team can help you develop in the following skills:

  • Scripting or coding experience (preferably Python or Java)
  • Experience in Linux
  • Experience in debugging server-side code
  • Working with SaaS products and familiarity with Datadog
  • Experience in a multinational organization
  • B.Sc. in Computer Science or another related field

  • Technical Support Specialist

    2 weeks ago

    Nazareth, North District, Israel Diamant4biz Full time ₪60,000 - ₪80,000 per year

    Job Description:Provide global technical support to company customers (both pre-sale and post-sale ).Deliver training sessions on company products and various projects for technical and engineering teams.Collaborate with R&D teams (software developers, hardware engineers, and physicists) to define solutions and integrate them into the product...

  • Technical support engineer

    2 weeks ago

    Netanya, Center District, Israel No company Full time ₪120,000 - ₪360,000 per year

    We are seeking a highly motivated Integration and Production Support Engineer to join our technical operations team in Netanya. You will be responsible for ensuring seamless integration of our payment solutions with client systems, troubleshooting technical issues, and providing top-tier production support to ensure high availability and reliability of our...

  • Technical Support Engineer

    4 days ago

    Petah Tikva, Center District, Israel Septier Communication Full time ₪60,000 - ₪80,000 per year

    Septier Communication Ltd. is a recognized leader in the dynamic world of cellular monitoring, analysis and interception systems solutions.Founded in 1999, Septier conceptualizes, builds, and delivers a wide range of tailor-made products to clients worldwide including law enforcement, homeland security, and counterterrorism agencies, search and rescue...

  • Technical Support Engineer

    5 days ago

    Petah Tikva, Center District, Israel Septier Communication Full time ₪40,000 - ₪80,000 per year

    About SeptierSeptier Communication Ltd. is a recognized leader in the dynamic world of cellular monitoring, analysis and interception systems solutions. Septier conceptualises, builds and delivers a wide range of tailor-made products to clients worldwide including law enforcement, rescue organisations, telecom service providers, and more. Septier is...

  • Technical Support Representative

    2 weeks ago

    Kfar Yehoshua, North District, Israel YLM Solutions Full time ₪120,000 - ₪180,000 per year

    We're looking for aJUNIORTechnical SupportResponsibilitiesProviding service and support to business clients using a unique system, tailored to their individual needsHandling simple and complex issues, providing initial technical solutions, and escalating to relevant parties when necessaryTraining clients on system usage, including preparing professional...

  • Customer Technical Support

    4 days ago

    Kfar Yehoshua, North District, Israel YLM Solutions Full time ₪30,000 - ₪45,000 per year

    We're looking for aCustomer Technical SupportResponsibilitiesProviding service and support to business clients using a unique system, tailored to their individual needsHandling simple and complex issues, providing initial technical solutions, and escalating to relevant parties when necessaryTraining clients on system usage, including preparing professional...

  • Technical Support Engineer

    2 weeks ago

    Hod HaSharon, Center District, Israel Driivz Full time ₪60,000 - ₪90,000 per year

    Driivz, a Vontier company, powers the e-mobility revolution with a market-leading, end-to-end EV charging and energy management platform for global charge point operators and electric mobility service providers.We offer a scalable, integrated solution that enables our clients to efficiently manage their networks and provide EV drivers with an exceptional...

  • Technical Support Engineer

    5 days ago

    Raanana, Center District, Israel NextVision Stabilized Systems Ltd. Full time ₪104,000 - ₪130,878 per year

    We are seeking a highly motivated and results-oriented Technical Support Specialist to join our team. The main role of Technical Support Specialist is to provide advanced product fit, troubleshooting and diagnostics for NextVision customers. This role requires strong analytical and troubleshooting skills.We are looking for a team player with exceptional...

  • Technical Support

    2 days ago

    Glil Yam, Center District, Israel CommBox Full time ₪30,000 - ₪60,000 per year

    Our next-generation automated customer communication software enables companies of all sizes to boost customer satisfaction, ROI, and business output.Using CommBox's software, companies can automate monotonous tasks while managing customer interactions across multiple channels (website chatbots, instant messaging apps, email, social media platforms, and...

  • Technical Writer

    2 weeks ago

    North District, Israel AMAREL LTD Full time ₪60,000 - ₪120,000 per year

    Amarel Ltd. provides a full range of professional services to support the life cycle of technological products and projects. Our expertise is on HOW to support customers' needs, by becoming its integral professional operational branch.We are looking for Electronics practical Engineer or Mechanical practical Engineer to join our professional team of technical...