IT Support and Operations

6 days ago

Tel Aviv, Tel Aviv, Israel IBI Investment House Full time ₪40,000 - ₪60,000 per year

About the Company

IBI is one of Israel's leading and most innovative investment houses, providing a wide range of financial services including portfolio management, brokerage, mutual funds, and investment banking. With a strong emphasis on professionalism, innovation, and client service, IBI is a trusted partner for both individual and institutional investors.

About the Role

Curious to explore a variety of cutting-edge technologies and dive into sophisticated systems?

Prefer being part of a close-knit, professional team that always has your back?

If so, we may be exactly what you're looking for - you've already taken the first step forward.

Responsibilities:

  • Providing support and guidance to group employees in IT environments, with an emphasis on teamwork and participation in new and challenging projects.
  • Setting up and configuring user accounts, AD, Exchange, virtualization, DRP, telephony, and more.
  • Installing end-user workstations — familiarity with personal equipment such as desktops, laptops, corporate telephony, and peripheral devices in the user environment, including operating systems.
  • Handling and maintaining the company's IT and telephony systems, including IP-based PBX systems.

Qualifications:

  • Knowledge and familiarity with Microsoft systems, including operating systems and Office products- required.
  • Experience with NTFS, permissions, and group creation- required.
  • At least 2–3 years of experience in troubleshooting within networking and computing, with basic knowledge of communication protocols such as TCP, IP, DHCP, DNS- required.
  • Good English (spoken and written)- required.
  • Knowledge and experience with update-deployment systems such as BigFix, SCCM- an advantage.
  • Familiarity with EDR products (e.g., ESET, SentinelOne)- an advantage.

Personal Skills:

  • Strong customer-service orientation.
  • Ability to work under pressure and handle multiple tasks.
  • Diligence.
  • Ability and willingness for self-learning.

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