Customer Onboarding Operator

6 days ago

Haifa, Haifa, Israel Plus500™ Full time ₪40,000 - ₪80,000 per year

Plus500 is looking to hire a Customer Onboarding Operator.

We are seeking a dedicated and customer-focused individual to join our team as a Customer Onboarding Operator.

In this role, you will play a part in ensuring a smooth and efficient onboarding process for our clients. Your primary responsibility will involve making calls to clients, guiding them through the onboarding journey, and assisting them in completing the necessary steps. The ideal candidate should possess excellent communication skills, attention to detail, and a strong commitment to providing exceptional client experiences.

  • Reach out to clients via phone calls to welcome them and initiate the onboarding process.
  • Provide clear instructions to clients on the required documentation, forms, and procedures needed to complete their onboarding.
  • Assist clients in navigating our platform or system, addressing any questions or concerns they may have along the way.
  • Ensure all client information is accurately documented and updated in our internal systems.
  • Collaborate closely with the onboarding team to identify and troubleshoot any potential roadblocks or challenges clients may encounter during the process.
  • Maintain a high level of professionalism, patience, and empathy while interacting with clients, understanding their unique needs, and tailoring assistance accordingly.
  • Handle escalated AML review queues.
  • Report positive and potentially positive screenings to MLROs.
  • Handle incoming tickets from customer support.
  • Perform routine quality control over the Client Verification teams.

Requirements:

  • Academic degree is an advantage
  • High attention to details
  • Ability to work fast under pressure
  • Ability to work shifts on weekends and holidays
  • English – high level written and spoken
  • Hebrew - high level written and spoken
  • Service-oriented approach with great communication skills
  • Self learning skills
  • Strong problem-solving skills nvno

  • Training & Customer Operations Coordinator

    6 days ago

    Haifa, Haifa, Israel WideOps Ltd Full time ₪40,000 - ₪60,000 per year

    Company DescriptionAt WideOps, our dedicated team of cloud experts is committed to providing solution-driven technology to streamline business efficiency. Leveraging our experience as a Google Cloud Premier Partner and AWS Advanced Partner, we offer 360° support for businesses of any scale. Our focus on applying the latest security trends and potential cost...

  • Operations Manager

    2 weeks ago

    Haifa, Haifa, Israel TBO Tek Full time ₪90,000 - ₪120,000 per year

    Haifa, Haifa, IsraelDepartmentCustomer Experience & OperationsJob posted onAug 25, 2025Employment typeThird PartyTop Sights During Your Role Stay (Key Expectations):Responsible for developing employees through coaching, consulting, reviewing quality assurance, conducting one-on-one meetings, and overseeing direct reports performance.Manages day-to-day...

  • Shipping Operations/DA

    6 days ago

    Haifa, Haifa, Israel XT Group Full time ₪40,000 - ₪60,000 per year

    WHAT YOU'LL DO?Manage and monitor vessel mail dispatches from the office until confirmed receipt onboard.Maintain and update the port agents database, including onboarding new agents and disabling inactive ones.Monitor vessel communication charges, review monthly invoices, and alert vessels and the operations manager in case of excessive usage.Ensure vessel...

  • Business Operations Associate

    6 days ago

    Haifa, Haifa, Israel ibrick Full time ₪40,000 - ₪80,000 per year

    iBrick is an EdTech startup that combineshands-on brick-based kitswith adigital learning platformoffering weekly STEM challenges for children. Our mission is to make STEM education engaging, accessible, and fun for every child.We're looking for aBusiness Operations Associateto join our team and play a key role at the intersection ofMarketing, Operations, and...

  • Technical Support Engineer

    4 days ago

    Haifa, Haifa, Israel ENI-ONE LTD Full time ₪60,000 - ₪80,000 per year

    Tel-Aviv/Haifa , ISRAEL Rotation shift : Monday to Saturday / 5day workAbout UsWe are a fast-growing AI SaaS company in the iGaming space, helping operators deliver better,more human customer experiences. Our technology powers player support across multiplemarkets, with deep integrations and compliance guardrails built in. As we scale, we're lookingfor a...

  • IC Customer Q&R Engineer

    2 weeks ago

    Haifa, Haifa, Israel Amazon Full time ₪104,000 - ₪130,878 per year

    AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development...

  • IC Customer Q&R Engineer

    2 weeks ago

    Haifa, Haifa, Israel Amazon Full time ₪120,000 - ₪180,000 per year

    AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development...

  • IC Customer Q&R Engineer

    2 weeks ago

    Haifa, Haifa, Israel Amazon Web Services (AWS) Full time

    DescriptionAWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the...

  • Customs House Broker Associate

    2 weeks ago

    Haifa, Haifa, Israel A.P. Moller - Maersk Full time ₪40,000 - ₪60,000 per year

    Submit your CV in English *OpportunityAtMaersk, we are pioneers in global logistics. As we expand our capabilities to become a fully integrated, end-to-end logistics service provider, innovation remains at the heart of our transformation. By joining our team as aCustoms House Broker Associate, you will help simplify the complexities of cross-border trade for...

  • Customer Support Team Lead- Haifa

    2 weeks ago

    Haifa, Haifa, Israel Wolt Full time ₪120,000 - ₪180,000 per year

    About WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on...