Operations Manager

2 weeks ago

Haifa, Haifa, Israel TBO Tek Full time ₪90,000 - ₪120,000 per year

Haifa, Haifa, Israel

Department

Customer Experience & Operations

Job posted on

Aug 25, 2025

Employment type

Third Party

Top Sights During Your Role Stay (Key Expectations):

  • Responsible for developing employees through coaching, consulting, reviewing quality assurance, conducting one-on-one meetings, and overseeing direct reports performance.
  • Manages day-to-day processes and other duties as assigned.
  • Ensures that established performance metrics such as SLAs, FRT, CES, and Quality Score are consistently met by managing resources effectively.
  • Provides feedback and coaching to Ops Executive.
  • Assess and analyse ops agent performance based on a performance management system that measures both metric and service standard goals.
  • Proactively coach on upcoming issues or other potential escalation items before they become escalations.
  • Ensuring Ops Executive are kept up-to-date and have expert-level knowledge in dealing with agent's partner.
  • Prepare for and conduct weekly team meetings and 1:1 meeting with each direct report.
  • Review performance reports with agents by completing quarterly reviews for team member.
  • Help drive innovation in refining and improving performance standards and processes.
  • Mentor Ops agent in developing their expertise, while providing new opportunities for them to grow their knowledge.
  • Look for additional opportunities to increase productivity and job satisfaction among Ops member and teams.
  • Provide subject matter expertise for training, curriculum development and performance improvement initiatives.
  • Identifies service problems and conducts root cause analysis.
  • Assist with the onboarding and nesting of new hires.
  • Builds and maintains positive relationships with agents, TBO stakeholders, management, and supplier partners.

  • Marketing Operations

    2 weeks ago

    Haifa, Haifa, Israel WideOps Ltd Full time ₪120,000 - ₪180,000 per year

    Company: WideOps (Cloud Infrastructure Experts)Location: Hybrid/Haifa, Israel About Us:WideOps is a leading provider of cloud infrastructure management and monitoring solutions .We empower organizations to efficiently manage their cloud resources, identify issues, and gain actionable insights. Our services enable businesses to optimize cloud...

  • Business Operations Associate

    7 days ago

    Haifa, Haifa, Israel ibrick Full time ₪40,000 - ₪80,000 per year

    iBrick is an EdTech startup that combineshands-on brick-based kitswith adigital learning platformoffering weekly STEM challenges for children. Our mission is to make STEM education engaging, accessible, and fun for every child.We're looking for aBusiness Operations Associateto join our team and play a key role at the intersection ofMarketing, Operations, and...

  • Network Operations Center

    2 weeks ago

    Haifa, Haifa, Israel Netoplay Full time ₪60,000 - ₪80,000 per year

    We are seeking a highly motivated and technically skilled NOC Tier 2 Technical Support Engineer to join our 24/7 Network Operations team. This role is responsible for advanced incident troubleshooting, infrastructure monitoring, escalation handling, and root cause analysis across critical systems and services.Key ResponsibilitiesMonitor infrastructure,...

  • Shipping Operations/DA

    7 days ago

    Haifa, Haifa, Israel XT Group Full time ₪40,000 - ₪60,000 per year

    WHAT YOU'LL DO?Manage and monitor vessel mail dispatches from the office until confirmed receipt onboard.Maintain and update the port agents database, including onboarding new agents and disabling inactive ones.Monitor vessel communication charges, review monthly invoices, and alert vessels and the operations manager in case of excessive usage.Ensure vessel...

  • Training & Customer Operations Coordinator

    7 days ago

    Haifa, Haifa, Israel WideOps Ltd Full time ₪40,000 - ₪60,000 per year

    Company DescriptionAt WideOps, our dedicated team of cloud experts is committed to providing solution-driven technology to streamline business efficiency. Leveraging our experience as a Google Cloud Premier Partner and AWS Advanced Partner, we offer 360° support for businesses of any scale. Our focus on applying the latest security trends and potential cost...

  • Compliance Manager

    2 weeks ago

    Haifa, Haifa, Israel Plus500™ Full time $90,000 - $120,000 per year

    SOX Compliance ManagerFinanceHaifaWe are currently looking for a talented and highly motivatedSOX Compliance Managerto join our Group Finance team.IntroductionPlus500 Ltd., a global fintech group that was founded in 2008 and is listed on the London Stock Exchange with a market cap of approx. USD 3.5 Billion and included within the FTSE250 index. At the heart...

  • Site Technology Manager

    7 days ago

    Haifa, Haifa, Israel Novocure Full time ₪90,000 - ₪120,000 per year

    Novocure's Enterprise Technology (ET) team is looking for an experiencedSite Technology Managerto lead and manage all local technology operations at ourHaifa site.This is a hands-on, on-site position for someone who enjoys combining technical expertise, project management, and team leadership in a dynamic, global environment.As the Site Technology Manager,...

  • SOX Compliance Manager

    7 days ago

    Haifa, Haifa, Israel Plus500™ Full time ₪60,000 - ₪120,000 per year

    We are currently looking for a talented and highly motivatedSOX Compliance Manager to join our Group Finance team.IntroductionPlus500 Ltd., a global fintech group that was founded in 2008 and is listed on the London Stock Exchange with a market cap of approx. USD 3.5 Billion and included within the FTSE250 index. At the heart of our business is our...

  • Office Manager

    7 days ago

    Haifa, Haifa, Israel N2W Full time ₪40,000 - ₪80,000 per year

    WHY N2WAt N2W, we are pioneers in cloud-native backup and disaster recovery for AWS and Azure environments. Founded in 2012, we were the first to market with a truly cloud-native solution purpose-built for the unique demands of the public cloud. Today, 1,000+ organizations across the globe — including top-tier enterprises, public sector agencies, and...

  • Expirienced Engineering Manager

    7 days ago

    Haifa, Haifa, Israel Nurami Medical Full time ₪104,000 - ₪130,878 per year

    Position OverviewWe are seeking an experienced Engineering Manager to lead and oversee engineering activities in a fast-growing medical device company. This role is central to ensuring operational excellence, supporting new product introduction (NPI), managing production engineering, and maintaining site and systems to the highest standards of quality and...