Help Desk Administrator

Sygnia is a top-tier cyber technology and services company, providing high-end consulting and incident response support for organizations worldwide. Sygnia works with companies to proactively build their cyber resilience, and to respond to and defeat attacks within their networks. Sygnia is the trusted advisor and cyber security service provider of IT and security teams, senior managements, and boards of top organizations worldwide, including Fortune 100 companies.

The company draws on top talent from the ranks of elite military technology units and from across the cyber industry, and has some of the world's top talents in cyber security. Described by Forbes as a "cyber security delta force", Sygnia applies technological supremacy, digital combat experience, data analytics and a business-driven mindset to cyber security, enabling organizations to excel in the age of cyber.

Sygnia is looking for a Help Desk Administrator. The Help Desk Administrator will lead internal help desk tasks, and provide professional support to all of Sygnia's end users – at all levels and departments. Your mission is to deliver a great help desk service experience. The Help Desk Administrator will report to the IT Team Lead.

As a Help Desk Administrator at Sygnia, you will have the opportunity to learn a variety of technologies, security systems, and methodologies.

Main Responsibilities:

• Lead help desk support efforts, ensuring that all desktop applications, workstations, and related equipment work flawlessly, and that problems are resolved in a timely manner
• Promote implementation of best practices and standards
• Install and test computer-related equipment
• Troubleshoot computer-related issues
• Maintain an inventory of IT hardware and software licenses

Opportunities at Sygnia IT

As a member of Sygnia's IT Help Desk team, you will play a key role in supporting a sophisticated, technology-driven organization. This position offers significant opportunities for professional growth, hands-on experience, and exposure to advanced enterprise environments.

What You Will Gain:

• Direct experience in a multi-cloud environment, including Azure, AWS, and other leading platforms.
• The opportunity to work with innovative technologies and modern IT tools that support a global business infrastructure.
• A broad scope of responsibility, allowing you to engage with diverse systems, users, and IT projects.
• Continuous learning and professional development opportunities, including mentorship and exposure to emerging technologies.
• The ability to collaborate with cross-functional teams to enhance IT operations, security, and efficiency.
• Experience in a fast-paced, high-performance environment that values initiative, accountability, and excellence.

• 3-5 years proven experience as a help desk administrator or other customer/end-user support role.
• Ability to deploy, configure, and support Windows operating systems on desktop and mobile.
• Good understanding of mobile devices and other tech products, including general knowledge of computer systems, PC and laptop repair, and network management.
• Working knowledge of Windows 11 operating system.
• Microsoft 365 environment (Office365, Azure AD, Exchange Online, etc.).
• MacOS - an advantage.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• Resourceful and quick-thinking nature, able to troubleshoot technical issues as they arise.