Customer Success Technical Engineer
5 days ago
Nice to meet you - we are Kornit DigitalKornit Digital is a worldwide market leader in sustainable, on-demand, digital fashion and textile production technologies. The Company is writing the operating system for fashion with end-to-end solutions including digital printing systems, inks, consumables, and an entire global ecosystem that manages workflows and fulfilment.Every day we take the chance to re-invent, create, solve, adapt, improve and conquer the unexpected. Our engagement drives us to change the way people print on textiles today and in the future.You are invited to be part of it to #expressyourbestClick to learn more > Location:Afek Industrial Park, Rosh Ha'AyinReports to:Global Technical Team LeaderWhat will you do?Own the end-to-end technical customer experience – from installation to ongoing support – with a strong focus on on-site and remote service excellence.Lead system installation, configuration, testing, and customer training at global customer sites.Act as the technical focal point for both customers and internal teams, identifying technical issues, trends, and improvement opportunities.Escalate and drive resolution of complex technical cases in collaboration with Engineering, Operations, and Product teams.Ensure customer feedback and field insights are shared and reflected in product and service improvements.Collaborate closely with global service teams, R&D, and Product to resolve challenges and ensure customer success.Contribute to the creation of service guides, technical documentation, and internal knowledge-sharing initiatives.Travel globally up to 50% of the time for on-site installations, training, and technical support.Requirements:What should you have? Bachelor's degree or Practical Engineer certification in Mechanical, Electrical, or Mechatronics Engineering.Proven technical support experience, preferably in complex electromechanical or digital systems.Exceptional problem-solving skills, with the ability to diagnose and address technical issues remotely and on-site.Strong customer-facing skills, demonstrating excellent communication and interpersonal abilities.Fluent in English (both written and spoken).Previous experience in industrial printing, robotics, or automation industries.Experience with diagnostic and analytical software, CRM tools, AIAbility to work independently, take initiative, and collaborate effectively in a team environment.Demonstrated ability to handle high-pressure situations calmly and effectively.KORNIT is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
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