Technical Customer Success Manager

2 weeks ago

Netanya Center District, Israel Jungo Connectivity Ltd Full time $90,000 - $120,000 per year

About WinDriver:

WinDriver is a leading driver development toolkit for PCI/PCIe/USB devices, enabling engineers to develop and test drivers quickly without deep kernel knowledge. Our customers are global hardware companies, FPGA developers, and embedded engineers who rely on WinDriver for efficient development, testing, and integration.

About the Role:

We are looking for a proactive and technically skilled 
Technical Customer Success Manager (TCSM)
 to strengthen our relationship with customers, ensuring they gain maximum value from WinDriver. This role combines technical expertise, customer engagement, and data-driven insights to improve adoption, retention, and customer satisfaction.

Key Responsibilities:

  • Deliver 
    technical webinars and live training sessions
     (in English) to educate customers and prospects
  • Provide 
    hands-on technical support
    , including handling support tickets and troubleshooting PCI/PCIe/USB driver development with WinDriver
  • Conduct 
    onboarding sessions
     for new customers to accelerate time-to-value
  • Collaborate with Sales and R&D teams to identify upsell opportunities and reduce churn
  • Monitor customer health metrics and provide regular reporting on adoption, satisfaction, and risk signals
  • Assist with 
    technical content creation
     (blogs, knowledge base articles, guides, release notes)
  • Gather and analyze feedback from customers to improve WinDriver documentation and product roadmap
  • Support 
    POC (Proof of Concept) projects
     for product's roadmap
  • Coordinate with R&D on escalated support cases and feature requests
  • Act as the 
    voice of the customer
     internally, ensuring their needs influence product development

Requirements:

  • Strong technical background
     with knowledge in programming languages (such as C/C++/C#/Java/Python).
  • Technical Bachelor's degree and/or knowledge in PCI/PCIe/USB protocols, driver development, or embedded systems – advantage
  • Experience with various operating systems, such as Windows/Linux/MacOS
  • Excellent communication skills in English (both written and verbal)
  • Experience with 
    customer-facing roles
     such as technical support, field application engineering, or customer success
  • Ability to explain complex technical concepts to both engineers and decision-makers
  • Proficiency in analyzing customer data to identify adoption patterns, risks, and churn signals
  • Strong organizational skills, with the ability to manage multiple customer accounts simultaneously
  • Experience creating technical training/webinar materials
  • Team player personality

Nice to Have:

  • Experience with Virtual Machines
  • Familiarity with FPGAs, RTOS or GPU acceleration
  • Experience in SaaS, SDK, or developer tools environments
  • Background in B2B software serving hardware/semiconductor industries

  • Technical Customer Success Manager

    5 days ago

    Netanya, Center District, Israel Jungo Connectivity Ltd Full time ₪60,000 - ₪120,000 per year

    About WinDriver:WinDriver is a leading driver development toolkit for PCI/PCIe/USB devices, enabling engineers to develop and test drivers quickly without deep kernel knowledge. Our customers are global hardware companies, FPGA developers, and embedded engineers who rely on WinDriver for efficient development, testing, and integration.About the Role:We are...

  • Customer Success Scientist

    2 weeks ago

    Netanya, Center District, Israel Fetcherr Full time ₪90,000 - ₪120,000 per year

    Fetcherr experts in deep learning, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr...

  • Customer Success Manager

    2 weeks ago

    Petah Tikva, Center District, Israel Webbing Full time ₪120,000 - ₪240,000 per year

    The Webbing Customer Success Manager is responsible for managing the post-sales customer relationship with Webbing's top accounts. This role focuses on IoT and enterprise mobility customers, where value realization and long-term partnership are critical.The CSM acts as the primary point of contact and advisor, ensuring customers adopt and expand Webbing's...

  • Customer Success Manager

    2 weeks ago

    Raanana, Center District, Israel Truvid Full time ₪60,000 - ₪80,000 per year

    We're looking for a hands-on customer success manager to join our media team. This individual is someone that will be focused on building customer loyalty and developing close, long-term client relationships, while driving business goals to ensure long term growth and success.This role is perfect for someone who has strong communication and interpersonal...

  • Technical Team Lead – Customer Success

    1 week ago

    Rosh HaAyin, Center District, Israel Twine Solutions Full time

    To apply:Send your CV to Hagai.-s.comAbout the Role:We're looking for a hands-onTechnical Team Leadto join ourCustomer Successgroup. This role bridges the gap between customers, support engineers, and R&D — ensuring smooth deployments, top-quality technical support, and outstanding customer satisfaction.Responsibilities:Lead and mentor a small team of...

  • Customer Success Manager

    1 week ago

    Modiin-Maccabim-Reut, Center District, Israel SURENSE - שורנס Full time ₪90,000 - ₪120,000 per year

    About the CompanySurenseis abootstrapcompany founded in 2019, located in Modi'in/Rishon LeZion. The company has developed an innovative SaaS-based CRM system designed specifically for the insurance industry, supporting customer management, sales, and operations.Our platform is already implemented by thousands of users across the insurance sector and has...

  • Customer Success Technical Engineer

    5 days ago

    Rosh HaAyin, Center District, Israel Kornit Digital Full time ₪60,000 - ₪120,000 per year

    Nice to meet you - we are Kornit DigitalKornit Digital is a worldwide market leader in sustainable, on-demand, digital fashion and textile production technologies. The Company is writing the operating system for fashion with end-to-end solutions including digital printing systems, inks, consumables, and an entire global ecosystem that manages workflows and...

  • Customer Success Manager

    2 days ago

    Hod HaSharon, Center District, Israel Altius Global Full time ₪90,000 - ₪120,000 per year

    ~ We're Hiring: Customer Success Manager (Early Hire)Are you passionate about fintech and building strong client relationships? Join Altius, an AI-powered SaaS startup reshaping wealth management, and make an impact from day one.~ About the RoleWe're looking for our first Customer Success hire — someone ambitious, adaptable, and excited to grow with us....

  • Head of Customer Success

    1 week ago

    Hod HaSharon, Center District, Israel Driivz Full time ₪120,000 - ₪240,000 per year

    Driivz, a Vontier company, powers the e-mobility revolution with a market-leading, end-to-end EV charging and energy management platform for global charge point operators and electric mobility service providers.We offer a scalable, integrated solution that enables our clients to efficiently manage their networks and provide EV drivers with an exceptional...

  • Senior Customer Success Manager

    1 week ago

    Petah Tikva, Center District, Israel Quicklizard Full time

    About Us:At Quicklizard, our mission is to enable retailers to achieve pricing excellence on a global scale. We are redefining the landscape of retail pricing with an innovative end-to-end solution that encompasses the entire product lifecycle, catering to the full product catalog across all channels worldwide. Our platform is a game-changer, designed to...