Technical Customer Success Manager

1 week ago

Netanya Center District, Israel Jungo Connectivity Ltd Full time $90,000 - $120,000 per year

About WinDriver:

WinDriver is a leading driver development toolkit for PCI/PCIe/USB devices, enabling engineers to develop and test drivers quickly without deep kernel knowledge. Our customers are global hardware companies, FPGA developers, and embedded engineers who rely on WinDriver for efficient development, testing, and integration.

About the Role:

We are looking for a proactive and technically skilled 
Technical Customer Success Manager (TCSM)
 to strengthen our relationship with customers, ensuring they gain maximum value from WinDriver. This role combines technical expertise, customer engagement, and data-driven insights to improve adoption, retention, and customer satisfaction.

Key Responsibilities:

  • Deliver 
    technical webinars and live training sessions
     (in English) to educate customers and prospects
  • Provide 
    hands-on technical support
    , including handling support tickets and troubleshooting PCI/PCIe/USB driver development with WinDriver
  • Conduct 
    onboarding sessions
     for new customers to accelerate time-to-value
  • Collaborate with Sales and R&D teams to identify upsell opportunities and reduce churn
  • Monitor customer health metrics and provide regular reporting on adoption, satisfaction, and risk signals
  • Assist with 
    technical content creation
     (blogs, knowledge base articles, guides, release notes)
  • Gather and analyze feedback from customers to improve WinDriver documentation and product roadmap
  • Support 
    POC (Proof of Concept) projects
     for product's roadmap
  • Coordinate with R&D on escalated support cases and feature requests
  • Act as the 
    voice of the customer
     internally, ensuring their needs influence product development

Requirements:

  • Strong technical background
     with knowledge in programming languages (such as C/C++/C#/Java/Python).
  • Technical Bachelor's degree and/or knowledge in PCI/PCIe/USB protocols, driver development, or embedded systems – advantage
  • Experience with various operating systems, such as Windows/Linux/MacOS
  • Excellent communication skills in English (both written and verbal)
  • Experience with 
    customer-facing roles
     such as technical support, field application engineering, or customer success
  • Ability to explain complex technical concepts to both engineers and decision-makers
  • Proficiency in analyzing customer data to identify adoption patterns, risks, and churn signals
  • Strong organizational skills, with the ability to manage multiple customer accounts simultaneously
  • Experience creating technical training/webinar materials
  • Team player personality

Nice to Have:

  • Experience with Virtual Machines
  • Familiarity with FPGAs, RTOS or GPU acceleration
  • Experience in SaaS, SDK, or developer tools environments
  • Background in B2B software serving hardware/semiconductor industries

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