Customer Success Manager

11 hours ago

Tel Aviv, Tel Aviv, Israel Agora Full time ₪60,000 - ₪120,000 per year

We're Agora, a fast-growing FinTech and PropTech company on a mission to revolutionize how real estate investment firms and their investors manage capital, streamline operations, and communicate. Our Investment Management platform helps firms raise and retain more capital, improve investor satisfaction, and simplify complex processes. We do this by automating back-office operations, enabling seamless investor communication, and equipping teams with advanced tools to elevate their real estate marketing efforts.

As a Customer Success Manager at Agora, you will be the trusted partner for our clients, guiding them throughout their journey and ensuring they get maximum value from our platform. You'll work closely with cross-functional teams to support adoption, drive retention, and build long-term relationships that lead to mutual success.

Your key responsibilities will include:

  • Be the main point of contact for your clients, always there to help and train them on new features
  • Own and manage new client onboarding - understanding their business goals and teaching them how to use and get value from Agora's platform
  • Build, execute, and manage ongoing success and engagement plans tailored to each client
  • Represent the voice of the customer and advocate for client needs internally, influencing the product roadmap
  • Lead internal cross-functional improvement projects to enhance the client experience, boost product adoption and client retention
  • Create new revenue opportunities for the company by upselling additional products to existing clients
What are we looking for
  • 3+ years of experience as a Customer Success Manager in a B2B SaaS environment
  • Experience working with international clients
  • Strong presentation and communication skills, with confidence working with senior stakeholders
  • Proven ability to create and manage onboarding journeys and long-term success plans
  • Comfortable taking initiative, working independently, and adapting quickly to change
  • A team player with high energy, agility, and a positive attitude
  • Based in Montreal, with the ability to work in-office at least 3 times a week
  • Additional languages - an advantage
Requirements
null

Equal opportunity

Agora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

  • Manager of Customer Success

    11 hours ago

    Tel Aviv, Tel Aviv, Israel AnyTrack Full time ₪60,000 - ₪90,000 per year

    The RoleWe're looking for a Customer Success Manager to own and scale our entire customer success operation. This isn't a support ticket role You'll build, run, and optimize our success function from the ground up while directly supporting customers who rely on our software to run their businesses.You'll be the bridge between our customers, our product team,...

  • Customer Success Manager

    10 hours ago

    Tel Aviv, Tel Aviv, Israel MineOS Full time ₪60,000 - ₪80,000 per year

    Company DescriptionMineOS is an innovative platform blending AI with Privacy, Risk Management, and Compliance solutions. Ranked as the #1 Privacy Platform on G2 and acknowledged by Gartner and Forrester, MineOS helps organizations discover data, manage risks, and automate compliance efforts at scale. By leveraging AI Agents, the platform enables proactive...

  • Customer Success Manager

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Melingo AI Full time ₪120,000 - ₪180,000 per year

    Melingo AI is a trailblazing company specializing in cutting-edge AI-powered solutions and natural language processing.We're seeking a motivated Junior CSM to join our team and deliver high-class value to the EMEA market.As a Junior Customer Success Manager, you will play a key role in ensuring the success and satisfaction of our B2B clients. You will be...

  • Customer Success Manager

    10 hours ago

    Tel Aviv, Tel Aviv, Israel Atera Full time ₪60,000 - ₪80,000 per year

    Atera is leading the future of IT with the world's first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician's companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch...

  • Customer Success Manager

    11 hours ago

    Tel Aviv, Tel Aviv, Israel ProfitZon Full time ₪60,000 - ₪80,000 per year

    Location:Hybrid (Israel)Full-time | Sunday–Thursday, 08:00–17:00 (break 13:00–14:00)About ProfitzonProfitzon is Israel's leading company helping individuals become successful Amazon business owners — without needing prior experience or time investment.We build, operate, and scale Amazon FBA stores end-to-end for hundreds of clients in Israel.Now...

  • Customer Success Manager

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel monday Full time ₪90,000 - ₪120,000 per year

    DescriptionWe are , a global software company transforming how businesses run. Our product suite adapts to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.With over 2,500 employees across the globe, we...

  • Customer Success Manager

    10 hours ago

    Tel Aviv, Tel Aviv, Israel altshare Full time ₪90,000 - ₪120,000 per year

    altshare – Leading the Equity Management Revolutionaltshare delivers advanced, regulation-ready solutions for Equity Management, Trustee Services, Stock Administration, and Compensation Plans.With 3,000+ companies, 150 venture capital firms, and over 120,000 beneficiaries worldwide, altshare is recognized as a trusted industry leader.Powered by the...

  • Customer Success Manager

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel monday Full time ₪60,000 - ₪120,000 per year

    We are , a global software company transforming how businesses run. Our product suite adapts to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.With over 2,500 employees across the globe, we grow by...

  • Customer Success Manager

    11 hours ago

    Tel Aviv, Tel Aviv, Israel BIScience Full time ₪90,000 - ₪120,000 per year

    BIScience is seeking an experiencedCustomer Success Managerto join our fast-growing team. In this role, you will play a pivotal part in supporting our local and international customers by providing technical assistance, account management, and proactive solutions. You will also collaborate closely with the Sales team to identify growth opportunities within...

  • Customer Success Manager

    10 hours ago

    Tel Aviv, Tel Aviv, Israel Bitsight Full time ₪60,000 - ₪120,000 per year

    Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.Built on over a decade of technological...