
Digital Relationship Manager
1 week ago
We're on a mission to empower entrepreneurs and businesses to succeed online. Our Customer Care Guild is at the forefront of this journey, working closely with our Product teams to deeply understand Wix technologies and services.
In this role, you'll be the voice of our users, guiding them through their journey and providing expert advice to help them achieve their goals. You'll work in small, agile teams to drive customer satisfaction and improve our support processes.
About the RoleYou will:
- Provide exceptional care to our users through multiple channels, including calls, chats, and email
- Develop a deep understanding of each user's business goals and needs, and provide tailored guidance to help them succeed
- Analyze user behavior and content suitability to identify areas for improvement and optimize user satisfaction
- Collaborate with cross-functional teams to develop and implement process improvements and best practices
- Work with our Product teams to influence the development of new features and enhancements that meet our users' evolving needs
To succeed in this role, you'll need:
- Fully proficient in Hebrew and fluent in English
- At least 1-year of customer service experience (in any industry)
- Strong analytical and problem-solving skills, with the ability to think critically and creatively
- Excellent communication and interpersonal skills, with the ability to build strong relationships with users and colleagues alike
- A passion for continuous learning and self-improvement, with a desire to stay up-to-date with the latest technologies and trends
As a member of our Customer Care Guild, you'll enjoy:
- A dynamic and supportive work environment, with opportunities to collaborate with talented professionals from diverse backgrounds
- A comprehensive benefits package, including competitive compensation, health insurance, and retirement plans
- Ongoing training and development opportunities, to help you grow and advance in your career
- The chance to make a real impact, driving customer satisfaction and loyalty while helping to shape the future of our products and services
This role is hybrid, with a mix of remote and office work. Please send your CV in English.
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